IIBA CBAP Exam - Topic 4 Question 37 Discussion

Actual exam question for IIBA's CBAP exam

Question #: 37
Topic #: 4

A business analyst (BA) had identified redundancy in the process for the first contact resolution for customer issues: currently two separate a visions handle this task. A new solution identifies a single point of contact that will eliminate the redundancy. What can the BA do to highlight the required changes to the structure?

ACurrent state description

BPolicies and procedures

CBusiness capability analysis

DOrganizational modeling

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Suggested Answer: A

by Oretha at May 05, 2022, 06:51 PM

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Nina

11 months ago

Business capability analysis sounds like a solid approach!

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Luke

11 months ago

Wait, are we sure a single point of contact is the best idea?

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Chauncey

11 months ago

Organizational modeling could really show the new structure.

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Shelton

11 months ago

I think policies and procedures would be more effective.

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Demetra

11 months ago

Current state description is key for clarity.

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Elouise

11 months ago

I’m leaning towards policies and procedures, but I’m not confident. I feel like they might not capture the structural changes as effectively as the other options.

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Allene

11 months ago

I practiced a similar question where we had to analyze business capabilities. It feels like that could help in understanding how the new solution aligns with overall goals.

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Zita

11 months ago

I'm not entirely sure, but I remember something about organizational modeling being useful for highlighting structural changes. Maybe that could work here?

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