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IIBA CBAP Exam - Topic 4 Question 30 Discussion

A business analyst (BA) is eliciting requirements to automate existing manual processes for fulfilling end users service requests. There is pressure from management to automate the process quickly using a commercial off-the-shelf (COTS) tool. The COTS solution has various modules including one for service request automation that has yet to be implemented in the organization. What e the BA's first step?
A) Perform a gap analysis to understand missing capabilities
B) Implement the COTS tool's modules
C) Modify the COTS tool to fit the existing process
D) Create a change strategy

IIBA CBAP Exam - Topic 4 Question 30 Discussion

Actual exam question for IIBA's CBAP exam
Question #: 30
Topic #: 4
[All CBAP Questions]

A business analyst (BA) is eliciting requirements to automate existing manual processes for fulfilling end users service requests. There is pressure from management to automate the process quickly using a commercial off-the-shelf (COTS) tool. The COTS solution has various modules including one for service request automation that has yet to be implemented in the organization. What e the BA's first step?

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Suggested Answer: A

by Jolene at May 06, 2022, 04:03 AM

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Carlee
11 months ago
Totally agree, a gap analysis helps avoid future headaches!
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Cordell
11 months ago
Wait, how can we trust the COTS tool will even meet our needs?
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Emmett
11 months ago
Modifying the tool seems unnecessary if we don't know the gaps.
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Fatima
11 months ago
I think implementing the COTS tool right away is risky.
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Whitney
11 months ago
A gap analysis is definitely the first step!
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Margot
11 months ago
Creating a change strategy sounds important too, but I wonder if we should first analyze what we have versus what we need. Is that what gap analysis does?
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Marge
11 months ago
I feel like I've seen a similar question before, and it was about identifying the needs first. So, I think gap analysis is the right approach here.
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Chauncey
11 months ago
I'm not entirely sure, but I remember something about needing to assess the requirements before jumping into implementation. Maybe that's related to option A?
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Maddie
11 months ago
I think the first step should be to perform a gap analysis. It makes sense to understand what the COTS tool can do compared to our current processes.
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Brynn
12 months ago
Hmm, I remember there's 7 layers, but I'm a bit fuzzy on the exact order. Let me think this through step-by-step.
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Willie
12 months ago
Okay, I think I've got a handle on this. The scenario mentions we're using an iterative approach, so for this next iteration we'll want to focus on the Business and Application Architectures. The catalogs, matrices, and diagrams we choose should align with the stakeholder concerns.
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Beula
12 months ago
I remember we practiced a similar question, and I think option B makes the most sense for prospective DUR.
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Jeniffer
12 months ago
Okay, I've got a good handle on the Cisco ISE Monitoring node functionality. I'm confident I can identify the incorrect statement.
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