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IIBA CBAP Exam - Topic 3 Question 25 Discussion

A business analyst (BA) is responsible for analyzing the effectiveness of a railway ticket booting system. The BA prepared a report based on observations of the booking clerk over two days (Monday and Wednesday). According to the information gathered, the booking clerk is underutilized and spends a lot of die time waiting for customers. What should the BA do next?
A) Verify the expected value and its perceived performance
B) Conduct further analysis to protect against false information based on insufficient data
C) Propose a change in the organizational chart to give the clerk more responsibilities
D) Benchmark the clerk's performance against other roles and other companies

IIBA CBAP Exam - Topic 3 Question 25 Discussion

Actual exam question for IIBA's CBAP exam
Question #: 25
Topic #: 3
[All CBAP Questions]

A business analyst (BA) is responsible for analyzing the effectiveness of a railway ticket booting system. The BA prepared a report based on observations of the booking clerk over two days (Monday and Wednesday). According to the information gathered, the booking clerk is underutilized and spends a lot of die time waiting for customers. What should the BA do next?

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Suggested Answer: A

by Elza at May 08, 2022, 09:42 AM

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Helene
10 months ago
Benchmarking against other companies could provide valuable insights.
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Catalina
10 months ago
Wait, how can they be underutilized if they’re just waiting for customers?
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Tresa
10 months ago
Proposing a change in responsibilities could be risky.
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Julieta
10 months ago
I think further analysis is key here. Can't jump to conclusions!
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Douglass
10 months ago
Sounds like the clerk needs more tasks to stay busy.
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Stephanie
11 months ago
Proposing changes in the org chart could backfire if not done right.
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Pamella
11 months ago
Wait, how can we be sure the data is accurate?
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Sheron
11 months ago
Why not just compare with other companies? Makes sense!
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Doretha
11 months ago
I think further analysis is key here, can't jump to conclusions!
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Chana
11 months ago
Sounds like the clerk needs more tasks to stay busy.
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Marleen
11 months ago
Benchmarking against other roles sounds useful, but I wonder if we have enough information to make that comparison effectively.
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Onita
11 months ago
I recall a practice question where we had to decide on the next steps after initial observations. Proposing changes to the organizational chart seems a bit drastic without more evidence.
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Gail
11 months ago
I think conducting further analysis makes sense, especially since the data is based on just two days. It feels like we might need more context.
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Stephanie
12 months ago
I remember we discussed the importance of verifying data before making decisions, but I'm not sure if that's the best first step here.
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Marguerita
12 months ago
Hmm, I'm not totally sure about this one. I know we talked about VLANs, but I can't quite remember the specific term for grouping traffic. I'll have to think it through.
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Shayne
12 months ago
I'm confident I know the answer to this. The key focus of a financial statement audit is verifying the accuracy and reliability of the information presented. So the correct answer has to be option B, "Date, accuracy, and reliability."
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Julian
12 months ago
I feel like "Cisco ready" was highlighted as important, but I can't remember if it was paired with "marketing velocity" or "services hub."
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Pura
12 months ago
This seems like a tricky one. I'll need to think through the different options carefully.
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