Discuss IIBA CBAP Exam Topic 3 Question 25

A business analyst (BA) is responsible for analyzing the effectiveness of a railway ticket booting system. The BA prepared a report based on observations of the booking clerk over two days (Monday and Wednesday). According to the information gathered, the booking clerk is underutilized and spends a lot of die time waiting for customers. What should the BA do next?

AVerify the expected value and its perceived performance

BConduct further analysis to protect against false information based on insufficient data

CPropose a change in the organizational chart to give the clerk more responsibilities

DBenchmark the clerk's performance against other roles and other companies

Suggested Answer: A

Get Premium CBAP Questions as Interactive Web-Based Practice Test or PDF Real Exam Format Detailed Explanations Instant Access Get Your Practice Test

18 comments · newest first

Helene 11 months ago

Benchmarking against other companies could provide valuable insights.

Catalina 11 months ago

Wait, how can they be underutilized if they’re just waiting for customers?

Tresa 12 months ago

Proposing a change in responsibilities could be risky.

Julieta 12 months ago

I think further analysis is key here. Can't jump to conclusions!

Douglass 12 months ago

Sounds like the clerk needs more tasks to stay busy.

Stephanie 1 year ago

Proposing changes in the org chart could backfire if not done right.

Pamella 1 year ago

Wait, how can we be sure the data is accurate?

Sheron 1 year ago

Why not just compare with other companies? Makes sense!

Doretha 1 year ago

I think further analysis is key here, can't jump to conclusions!

Chana 1 year ago

Sounds like the clerk needs more tasks to stay busy.

Marleen 1 year ago

Benchmarking against other roles sounds useful, but I wonder if we have enough information to make that comparison effectively.

Onita 1 year ago

I recall a practice question where we had to decide on the next steps after initial observations. Proposing changes to the organizational chart seems a bit drastic without more evidence.

Gail 1 year ago

I think conducting further analysis makes sense, especially since the data is based on just two days. It feels like we might need more context.

Stephanie 1 year ago

I remember we discussed the importance of verifying data before making decisions, but I'm not sure if that's the best first step here.

Marguerita 1 year ago

Hmm, I'm not totally sure about this one. I know we talked about VLANs, but I can't quite remember the specific term for grouping traffic. I'll have to think it through.

Shayne 1 year ago

I'm confident I know the answer to this. The key focus of a financial statement audit is verifying the accuracy and reliability of the information presented. So the correct answer has to be option B, "Date, accuracy, and reliability."

Julian 1 year ago

I feel like "Cisco ready" was highlighted as important, but I can't remember if it was paired with "marketing velocity" or "services hub."

Pura 1 year ago

This seems like a tricky one. I'll need to think through the different options carefully.

IIBA CBAP Exam - Topic 3 Question 25 Discussion