Discuss IIBA CBAP Exam Topic 3 Question 112

You are the business analyst for your organization and management has asked that you identify opportunities to improve the operations of the business. You notice that some of the stakeholders use several pieces of software and several duplicate activities within each software package to generate data reports for customers.

What type of recommendation can you make in regard to this observation?

AYou can address the automation of how the workers perform.

BYou will need to perform active observation first to understand the processes in more detail.

CYou can address the non-functional requirements of the activities.

DYou will need to perform passive observation first to understand the processes in more detail.

Suggested Answer: A

Automation is a type of process improvement that can reduce the time, cost, and errors involved in performing tasks. By automating some of the software and activities that the stakeholders use, you can increase the efficiency and effectiveness of the data report generation process. Automation can also enhance the quality and consistency of the outputs, as well as the satisfaction of the customers and the workers.Reference:

CBAP Handbook, page 6, section 4. Review the Exam Blueprint, under Business Analysis Planning and Monitoring, task 5.2: Plan Business Analysis Process Improvements.

CBAP / CCBA Certified Business Analysis Study Guide, page 144, section 5.2.2: Plan Business Analysis Process Improvements, under Automation.

Get Premium CBAP Questions as Interactive Web-Based Practice Test or PDF Real Exam Format Detailed Explanations Instant Access Get Your Practice Test

27 comments · newest first

Kimberely 10 months ago

Non-functional requirements? Not sure that's the right focus here.

Herman 11 months ago

Wait, how can we be sure automation won't create more issues?

Henriette 11 months ago

Sounds like a classic case of software bloat!

Lourdes 11 months ago

Active observation is key to really get the full picture.

Farrah 11 months ago

I agree, automation could save a ton of time.

Carlene 11 months ago

I vaguely recall a practice question about non-functional requirements. Could that be relevant here, or is it more about the processes themselves?

Candida 12 months ago

I feel like passive observation might not give us the full picture. We should probably engage more directly with the stakeholders.

Nu 12 months ago

I'm not entirely sure, but I remember something about addressing automation. It could help streamline those duplicate activities.

Penney 1 year ago

I think we might need to perform active observation to really get a grasp on how the processes work. That seems like a solid first step.

Desiree 1 year ago

I'm feeling pretty confident about this one. Automating the duplicate activities sounds like the most logical solution to me.

Margot 1 year ago

Addressing the non-functional requirements could also be an interesting angle to explore. We should consider all the options.

Marg 1 year ago

I agree with Sarah. Passive observation would be a good first step to get a clear picture of the current workflows.

Steffanie 1 year ago

Hmm, I'm not sure if that's the best approach. I think we need to observe the processes in more detail first to fully understand the issues.

Linn 1 year ago

This seems like a straightforward question. I'd recommend automating the duplicate activities to improve efficiency and reduce errors.

Jeannine 1 year ago

Automation? Seriously? That's like using a sledgehammer to crack a nut. B is the clear choice here.

Stephane 1 year ago

Haha, I bet the management team will love a recommendation to 'address the automation of how the workers perform'. What is this, the 1950s? B is the way to go.

Alethea 1 year ago

I'm going with C. Focusing on the non-functional requirements is key to identifying opportunities for improvement.

Silvana 1 year ago

↳ replying to Alethea

A) You can address the automation of how the workers perform.

Arlene 1 year ago

↳ replying to Alethea

C) You can address the non-functional requirements of the activities.

Ashleigh 1 year ago

Definitely B. Passive observation is a waste of time. We need to actively engage with the stakeholders to really get to the root of the issue.

Cecil 1 year ago

I think the answer is B. We need to understand the processes in more detail before making any recommendations.

Mari 1 year ago

↳ replying to Cecil

I think the answer is B. We need to understand the processes in more detail before making any recommendations.

Jerrod 1 year ago

↳ replying to Cecil

B) You will need to perform active observation first to understand the processes in more detail.

Felicidad 1 year ago

↳ replying to Cecil

A) You can address the automation of how the workers perform.

Cyndy 1 year ago

But wouldn't it be better to first perform active observation to fully understand the processes before making any recommendations?

Iesha 1 year ago

I agree with Audra, automating the processes could save time and reduce errors.

Audra 1 year ago

I think we should address the automation of how the workers perform.

IIBA CBAP Exam - Topic 3 Question 112 Discussion