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IIBA CBAP Exam - Topic 3 Question 112 Discussion

You are the business analyst for your organization and management has asked that you identify opportunities to improve the operations of the business. You notice that some of the stakeholders use several pieces of software and several duplicate activities within each software package to generate data reports for customers.What type of recommendation can you make in regard to this observation?
A) You can address the automation of how the workers perform.
B) You will need to perform active observation first to understand the processes in more detail.
C) You can address the non-functional requirements of the activities.
D) You will need to perform passive observation first to understand the processes in more detail.

IIBA CBAP Exam - Topic 3 Question 112 Discussion

Actual exam question for IIBA's CBAP exam
Question #: 112
Topic #: 3
[All CBAP Questions]

You are the business analyst for your organization and management has asked that you identify opportunities to improve the operations of the business. You notice that some of the stakeholders use several pieces of software and several duplicate activities within each software package to generate data reports for customers.

What type of recommendation can you make in regard to this observation?

Show Suggested Answer Hide Answer
Suggested Answer: A

Automation is a type of process improvement that can reduce the time, cost, and errors involved in performing tasks. By automating some of the software and activities that the stakeholders use, you can increase the efficiency and effectiveness of the data report generation process. Automation can also enhance the quality and consistency of the outputs, as well as the satisfaction of the customers and the workers.Reference:

CBAP Handbook, page 6, section 4. Review the Exam Blueprint, under Business Analysis Planning and Monitoring, task 5.2: Plan Business Analysis Process Improvements.

CBAP / CCBA Certified Business Analysis Study Guide, page 144, section 5.2.2: Plan Business Analysis Process Improvements, under Automation.


by Apolonia at Jun 14, 2025, 08:07 AM

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Kimberely
6 months ago
Non-functional requirements? Not sure that's the right focus here.
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Herman
6 months ago
Wait, how can we be sure automation won't create more issues?
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Henriette
6 months ago
Sounds like a classic case of software bloat!
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Lourdes
7 months ago
Active observation is key to really get the full picture.
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Farrah
7 months ago
I agree, automation could save a ton of time.
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Carlene
7 months ago
I vaguely recall a practice question about non-functional requirements. Could that be relevant here, or is it more about the processes themselves?
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Candida
7 months ago
I feel like passive observation might not give us the full picture. We should probably engage more directly with the stakeholders.
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Nu
7 months ago
I'm not entirely sure, but I remember something about addressing automation. It could help streamline those duplicate activities.
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Penney
8 months ago
I think we might need to perform active observation to really get a grasp on how the processes work. That seems like a solid first step.
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Desiree
8 months ago
I'm feeling pretty confident about this one. Automating the duplicate activities sounds like the most logical solution to me.
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Margot
8 months ago
Addressing the non-functional requirements could also be an interesting angle to explore. We should consider all the options.
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Marg
8 months ago
I agree with Sarah. Passive observation would be a good first step to get a clear picture of the current workflows.
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Steffanie
8 months ago
Hmm, I'm not sure if that's the best approach. I think we need to observe the processes in more detail first to fully understand the issues.
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Linn
9 months ago
This seems like a straightforward question. I'd recommend automating the duplicate activities to improve efficiency and reduce errors.
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Jeannine
11 months ago
Automation? Seriously? That's like using a sledgehammer to crack a nut. B is the clear choice here.
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Stephane
11 months ago
Haha, I bet the management team will love a recommendation to 'address the automation of how the workers perform'. What is this, the 1950s? B is the way to go.
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Alethea
11 months ago
I'm going with C. Focusing on the non-functional requirements is key to identifying opportunities for improvement.
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Silvana
10 months ago
A) You can address the automation of how the workers perform.
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Arlene
10 months ago
C) You can address the non-functional requirements of the activities.
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Ashleigh
11 months ago
Definitely B. Passive observation is a waste of time. We need to actively engage with the stakeholders to really get to the root of the issue.
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Cecil
11 months ago
I think the answer is B. We need to understand the processes in more detail before making any recommendations.
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Mari
10 months ago
I think the answer is B. We need to understand the processes in more detail before making any recommendations.
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Jerrod
11 months ago
B) You will need to perform active observation first to understand the processes in more detail.
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Felicidad
11 months ago
A) You can address the automation of how the workers perform.
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Cyndy
12 months ago
But wouldn't it be better to first perform active observation to fully understand the processes before making any recommendations?
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Iesha
1 year ago
I agree with Audra, automating the processes could save time and reduce errors.
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Audra
1 year ago
I think we should address the automation of how the workers perform.
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