IIBA Exam CBAP Topic 3 Question 112 Discussion

Actual exam question for IIBA's CBAP exam

Question #: 112
Topic #: 3

[All CBAP Questions]

You are the business analyst for your organization and management has asked that you identify opportunities to improve the operations of the business. You notice that some of the stakeholders use several pieces of software and several duplicate activities within each software package to generate data reports for customers.

What type of recommendation can you make in regard to this observation?

AYou can address the automation of how the workers perform.

BYou will need to perform active observation first to understand the processes in more detail.

CYou can address the non-functional requirements of the activities.

DYou will need to perform passive observation first to understand the processes in more detail.

Show Suggested Answer

Suggested Answer: A

Automation is a type of process improvement that can reduce the time, cost, and errors involved in performing tasks. By automating some of the software and activities that the stakeholders use, you can increase the efficiency and effectiveness of the data report generation process. Automation can also enhance the quality and consistency of the outputs, as well as the satisfaction of the customers and the workers.Reference:

CBAP Handbook, page 6, section 4. Review the Exam Blueprint, under Business Analysis Planning and Monitoring, task 5.2: Plan Business Analysis Process Improvements.

CBAP / CCBA Certified Business Analysis Study Guide, page 144, section 5.2.2: Plan Business Analysis Process Improvements, under Automation.

by Apolonia at Jun 14, 2025, 08:07 AM

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