D. None of the above? I'm sorry, but that's like saying the answer is 'all of the above, except not really'. I think I'll stick with B and call it a day.
B all the way, baby! Outcome measures are the Swiss Army knife of performance metrics. You need both the numbers and the narrative to get the full picture.
Hmm, this is a tricky one. I was tempted to go with C, but I think B is the way to go. Quantitative and qualitative, products and services - that sounds like the full package to me.
I think the correct answer is B. Outcome measures are both quantitative and qualitative, and they measure results associated with both products and services delivered by an organization.
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