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IFMA Exam CFM Topic 3 Question 2 Discussion

Actual exam question for IFMA's CFM exam
Question #: 2
Topic #: 3
[All CFM Questions]

An organization has accumulated a wealth of service delivery data from its monitoring and measurement processes. How can the organization BEST use the data to ensure continuous improvement?

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Suggested Answer: B

Service delivery data should be used to enhance Service Level Agreements (SLAs) by:

Benchmarking performance to set realistic, data-driven goals.

Identifying inefficiencies and implementing targeted improvements.

Providing accountability in vendor and in-house service expectations.

Using the data for marketing (A), salary increases (C), or bonus payments (D) does not directly enhance operational performance.


by Jina at Mar 07, 2025, 09:12 PM

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Milly
25 days ago
Using the data for bonus payments from clients could also motivate employees to strive for continuous improvement.
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Lauran
1 months ago
I agree with Marleen. It will help the organization improve its services based on the data collected.
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Marleen
1 months ago
I think using the data in the creation of future service level agreements is the best option.
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Ming
1 months ago
Hmm, I was tempted to go with D for the bonus payments, but B is clearly the best answer. Who doesn't love a good SLA, am I right?
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Mireya
10 days ago
Using the data for salary increases might motivate employees, but focusing on SLAs is more strategic for improvement.
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Alethea
16 days ago
Definitely, SLAs help set clear expectations and drive better performance.
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Zachary
24 days ago
I agree, using the data in the creation of future service level agreements is key for continuous improvement.
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Stephaine
1 months ago
I'm going with B as well. Optimizing the SLAs based on real-world data is a no-brainer for continuous improvement.
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Daisy
13 days ago
Attracting new clients is important, but using the data for SLAs can help retain existing clients too.
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Albina
14 days ago
Using the data for salary increases or bonus payments may not directly contribute to improvement.
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Allene
17 days ago
Agreed, optimizing SLAs based on real data can lead to continuous improvement.
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Frank
20 days ago
I think B is the best option. Using the data for future service level agreements makes sense.
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Isabelle
1 months ago
B) Using the data to create better service level agreements seems like the most logical choice here. That'll help the organization deliver continuous improvement in its services.
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Shanda
1 months ago
B) Using the data to create better service level agreements seems like the most logical choice here. That'll help the organization deliver continuous improvement in its services.
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Fernanda
1 months ago
A) Use the data to attract new clients.
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