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IFMA CFM Exam - Topic 10 Question 24 Discussion

Office standards have been revised to reduce the overall square footage. Certain levels of management will receive more space, but the majority will see a significant reduction. The facility manager is tasked with presenting the information to management. Which is the BEST form of communication to deliver the information?
A) A meeting with managers and executives.
B) A written statement issued from HR with joint signatures.
C) A meeting with executives.
D) An email addressed to all managers and executives.

IFMA CFM Exam - Topic 10 Question 24 Discussion

Actual exam question for IFMA's CFM exam
Question #: 24
Topic #: 10
[All CFM Questions]

Office standards have been revised to reduce the overall square footage. Certain levels of management will receive more space, but the majority will see a significant reduction. The facility manager is tasked with presenting the information to management. Which is the BEST form of communication to deliver the information?

Show Suggested Answer Hide Answer
Suggested Answer: A

A meeting with managers and executives ensures direct communication, immediate clarification, and a structured discussion of concerns. The best approach:

Face-to-face interaction allows for addressing concerns and explaining the rationale.

Managers can ask questions and provide feedback on the impact.

Why the other options are incorrect:

(B) A written statement may lack engagement and clarity.

(C) Meeting only with executives excludes key decision-makers at the management level.

(D) An email is too impersonal for a significant change affecting employees.

Effective workplace communication ensures smooth transitions and employee buy-in.


Contribute your Thoughts:

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I feel like an email might not be effective enough for something that could upset a lot of people. Maybe a meeting is better?
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Sharen
5 days ago
This kind of scenario reminds me of a practice question we did where a meeting was preferred for delivering tough news. Could be similar here.
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Paul
10 days ago
I'm not entirely sure, but I think a written statement might lack the personal touch needed for this kind of news.
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Devon
15 days ago
I remember discussing the importance of face-to-face communication for sensitive topics, so maybe option A is the best choice?
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