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ICF-ACC Exam - Topic 1 Question 25 Discussion

Your client is frustrated that she is frustrated. She should have been over this mishap in her work a long time ago. She is talking very negatively about herself: "Why can't I get over this..." The best response is:
D) Invite a reframe and say that sometimes people become frustrated when something is really important to them---might this be the case here?
A) Tell the client that you like her a lot and that she should not be so negative.
B) Remind the client that coaching is forward-looking.
C) Ask the client if she always is this negative about herself.

ICF-ACC Exam - Topic 1 Question 25 Discussion

Actual exam question for ICF's ICF-ACC exam
Question #: 25
Topic #: 1
[All ICF-ACC Questions]

Your client is frustrated that she is frustrated. She should have been over this mishap in her work a long time ago. She is talking very negatively about herself: "Why can't I get over this..." The best response is:

Show Suggested Answer Hide Answer
Suggested Answer: D

Option D aligns with Competency 7, 'Evokes Awareness' (7.3 -- Offers reframes to shift perspective), by gently encouraging the client to see her frustration in a new light without judgment (Competency 4.1). It fosters curiosity and supports Ethics Section 1.1 (respecting client experience).

Option A is overly personal and directive, breaching Competency 2.2. Option B dismisses the client's current state, missing Competency 6.1 (acknowledges emotions). Option C risks sounding accusatory, undermining trust (Competency 4.1). D best facilitates awareness and growth.


by Amie at Jun 29, 2026, 12:11 PM

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Nickie
I feel like D is a good choice because it acknowledges her feelings and helps her see the bigger picture. It seems more empathetic.
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Ernie
5 days ago
I think asking about her negativity, like in C, could lead to a deeper conversation, but it might also make her feel worse.
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Emilio
10 days ago
I'm not sure about the best approach. I feel like A could come off as dismissive, but I also wonder if B might sound too clinical.
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Lizette
15 days ago
I remember we practiced similar scenarios where the focus was on reframing the client's perspective. I think D might be the best option here.
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