Name: IBM C9560-656 Exam
Brand: Pass4Success
SKU: C9560-656
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Free IBM C9560-656 Exam Actual Questions

The questions for C9560-656 were last updated On 21-12-2020

Question #1

The View Catalog Request application is used for what purpose?

ATo view and manage all service requests

BTo view and manage all service requests for a user

CTo view and manage submitted requests for available offerings for a user

DTo view and manage submitted requests for available catalogs for a user

Reveal Solution

Correct Answer: C

Question #2

Which statement is true about adding keywords to a solutions record?

ANew keywords can only be added by the owner of the solution.

BNew keywords can only be added from the Domains application.

CNew keywords can only be added from the Solutions application.

DThe keywords list is predefined during implementation and cannot be modified.

Reveal Solution

Correct Answer: C

Question #3

Which three pieces of information may be stored on a Ticket Template and applied to a Service Request? (Choose three.)

AOwner Group

BClassification

CInternal Priority

DAffected Person

EReported Priority

FService Level Agreement

Reveal Solution

Correct Answer: A, B, C

Question #4

What two type of questions are available when creating question and answer sets for surveys? (Choose two.)

AAttribute

BFree form

CMandatory

DCheck Box

ECombo Box

Reveal Solution

Correct Answer: B, D

Question #5

The Offerings application is used for what two purposes? (Choose two.)

ATo grant administrative rights to offerings

BTo define the approvals for the Offering Fulfillment process

CTo define which catalogs the specific offering is a member of

DTo create a process that will be followed once the offering is approved

ETo create a process that will be followed once the offering is requested

Reveal Solution

Correct Answer: B, C

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