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IBM C1000-101 Exam - Topic 3 Question 80 Discussion

Actual exam question for IBM's C1000-101 exam
Question #: 80
Topic #: 3
[All C1000-101 Questions]

When talking to a customer about their needs, what is one of the important factors contributing to a positive sales experience?

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Suggested Answer: A

by Ellen at Jul 14, 2025, 02:26 AM

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Patti
2 months ago
I thought confidence was the most important...
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Carlene
2 months ago
Informing helps, but listening is crucial!
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Quentin
3 months ago
Totally agree, confidence matters too!
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Breana
3 months ago
Wait, projection? Really?
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Dyan
3 months ago
Listening is key!
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Fletcher
3 months ago
I feel like projection might be relevant, but it seems more about how you present rather than understanding the customer’s needs.
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Franchesca
4 months ago
I’m leaning towards listening too, but I wonder if informing the customer could also play a big role in their experience.
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Lindsey
4 months ago
I remember practicing a question like this in class, and I think confidence was highlighted as key.
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Gary
4 months ago
I think listening is really important, but I’m not entirely sure if it’s the only factor that matters.
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Catarina
4 months ago
I think projection could be an interesting answer. If the salesperson can project a sense of authority and expertise, that might help build the customer's trust and confidence. But listening is probably the safest bet.
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Gerri
4 months ago
Listening is definitely the most important factor here. Being able to really understand the customer's needs and tailor the sales approach accordingly is crucial for building a positive relationship.
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Gracie
5 months ago
Hmm, I'm a little unsure about this one. I want to say confidence, but I feel like listening might be the better answer. Let me think this through a bit more.
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Ronny
5 months ago
This seems like a pretty straightforward question. I'm going to go with listening - being attentive to the customer's needs and concerns is key for a positive sales experience.
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Rosio
6 months ago
If you're not B) listening, you might as well just talk to a wall. That's not a very positive sales experience if you ask me.
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Angelyn
5 months ago
B) listening
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Pilar
5 months ago
A) confidence
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Kaitlyn
7 months ago
Haha, C) projection? What is this, a theater performance? B) listening all the way, folks!
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Dierdre
6 months ago
I agree, A) confidence helps build trust, but B) listening shows the customer that you care about their needs.
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Shalon
6 months ago
A) confidence is important too, but B) listening is key to understanding the customer's needs.
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Lauryn
7 months ago
I agree, when we listen to the customer, we can better understand their requirements and offer tailored solutions.
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Sheridan
7 months ago
I think listening is crucial because it shows the customer that we care about their needs.
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Marjory
7 months ago
Hmm, I'd say a combination of B) listening and D) informing. Gotta understand the customer and then provide the right information.
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Rebecka
7 months ago
I agree, B) listening is the way to go. You can't sell to someone if you don't understand what they're looking for.
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Luke
6 months ago
B) I agree, listening shows the customer that you care about their needs and helps build trust.
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Daniela
7 months ago
A) confidence is important too, but listening is key to understanding the customer's needs.
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Lang
7 months ago
Definitely B) listening. Paying attention to the customer's needs is key for a positive sales experience.
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Marva
7 months ago
Confidence is important too, but without listening, we might miss the mark on meeting their needs.
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Judy
7 months ago
I agree, listening is crucial in understanding what the customer really wants.
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Jerry
8 months ago
B) listening
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