IASSC ICYB Exam - Topic 2 Question 104 Discussion

Actual exam question for IASSC's ICYB exam

Question #: 104
Topic #: 2

Al bought a handheld GPS from his local electronics store. When he entered an address it would not function. For the manufacturer of the GPS this would be categorized as what type of cost?

AInternal Failure Cost

BPrevention Cost

CExternal Failure Cost

DAppraisal Cost

Show Suggested Answer

Suggested Answer: C

by Dorcas at May 04, 2026, 11:50 PM

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Truman

4 days ago

Isn't it surprising how often these GPS devices malfunction?

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Katina

9 days ago

Totally agree with Internal Failure Cost here!

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Elly

15 days ago

Wait, how can it be a failure if he just entered the wrong address?

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Arlean

20 days ago

I think it's more of an External Failure Cost.

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Pete

25 days ago

That's definitely an Internal Failure Cost.

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Janey

1 month ago

Prevention Cost sounds familiar too, but I think that's more about avoiding issues in the first place, not after the sale.

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Dannie

3 months ago

I feel like this is similar to a practice question we did on product returns. I think it could definitely be External Failure Cost.

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Rusty

3 months ago

I'm not so sure about that. I remember something about Internal Failure Costs being related to issues before the product reaches the customer.

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Glory

3 months ago

I think this might be an External Failure Cost since the product didn't work for the customer after purchase.

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