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HRCI SPHR Exam - Topic 2 Question 2 Discussion

Actual exam question for HRCI's SPHR exam
Question #: 2
Topic #: 2
[All SPHR Questions]

Each collective bargaining agreement outlines the process to file a grievance. Most agreements define a four-step approach to the grievance procedure. During which one of the following steps of the grievance procedure, might the president of the local union meet with the manager of the plant at which the employee with the grievance works?

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Suggested Answer: B

Answer option B is correct.

The four stages of the grievance procedure are: Initiate the complaint, Escalate the complaint internally, Reach the highest level of internal escalation, and then Participate in binding arbitration. The second phase of the grievance procedure likely has the local union's president meet with the plant manager to try to find a resolution.

Answer option A is incorrect. This is the first step of the grievance procedure, and the supervisor of the person who experienced the grievance is notified of the complaint and offered a time period to find a resolution.

Answer option C is incorrect. This phase of the grievance procedure may actually bring the president of the national union to meet with president of the company, where the union member works.

Answer option D is incorrect. If no resolution has been met, this final procedure causes the grievance to move onto the court systems.


Chapter: Business Management and Strategy

Objective: Strategy

by Filiberto at May 04, 2022, 07:57 PM

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Michel
4 months ago
Yup, step B makes the most sense!
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Temeka
4 months ago
Wait, are you sure? I thought arbitration was the key step.
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Kris
4 months ago
Definitely step B, that's where discussions happen.
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Beula
4 months ago
I thought it was step C?
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Darrel
4 months ago
This usually happens in step B.
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Adelaide
5 months ago
I feel like binding arbitration is too late for a meeting like that, so it must be one of the earlier steps, possibly the escalation.
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Juan
5 months ago
I’m a bit confused; I thought the initial complaint was just between the employee and their supervisor, so maybe it’s not that step?
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Cecilia
5 months ago
I think the president meeting with the manager might happen during the escalation phase, but I'm not entirely sure.
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Eric
5 months ago
I remember a practice question where we discussed the steps, and I feel like the highest level of escalation is where that meeting would occur.
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Mariko
5 months ago
Hmm, this looks like it's asking about invalid test cases in a state table. I'll need to carefully analyze the state diagram to identify all the possible invalid transitions.
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Shannon
5 months ago
Okay, let me see. The question is asking about the TOGAF Document Categorization Model, so I'll need to review that section of the material to answer confidently.
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Demetra
5 months ago
I think the answer is A, Fluctuation. I remember that it deals with unexpected changes in supply or demand.
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