HRCI SPHR Exam - Topic 1 Question 55 Discussion

Actual exam question for HRCI's SPHR exam

Question #: 55
Topic #: 1

[All SPHR Questions]

The company receptionist has always been cheerful and warm when greeting customers and has taken the initiative to do what needed to be done without waiting to be told. She has always kept the front desk tidy and presentable for visitors. Over the last few weeks, the receptionist has become moody and called in sick several times complaining of headaches, and the reception area looks disorganized all the time. This receptionist is showing classic signs of which of the following?

ASubstance abuse

BJob dissatisfaction

CStress

DSARS

Show Suggested Answer

Suggested Answer: C

Answer option C is correct.

The receptionist is exhibiting symptoms of all three types of stress: physical, emotional, and mental. SARS (D) is a type of disease, and while her symptoms could be attributed to job dissatisfaction (B), there must still be a root cause.

Chapter: Risk Management

Objective: Review Questions

by Martina at Dec 26, 2022, 04:46 AM

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Delsie

4 months ago

Could it be something else, like personal issues?

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Leonardo

4 months ago

Totally agree, she was always so upbeat before!

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Isabelle

4 months ago

Wait, SARS? That's a stretch!

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My

4 months ago

I think it might be job dissatisfaction.

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Vivan

4 months ago

Sounds like classic stress to me.

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Jamika

5 months ago

I feel like substance abuse could be a possibility too, but the symptoms seem more aligned with stress or job dissatisfaction.

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Ming

5 months ago

I think it might be stress, especially with the headaches and calling in sick. But I’m not completely confident about it.

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Rasheeda

5 months ago

This seems similar to a practice question we did on job dissatisfaction. The mood shift and disorganization could point to that, right?

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Martina

5 months ago

I remember discussing how changes in behavior can indicate stress, but I’m not sure if that’s the only factor here.

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Goldie

5 months ago

I'm a bit confused on this one. Is strategic focus (B) really not a desirable quality? I feel like that could be important for service desk staff to have a bigger picture view. But maybe A - quick learner - is still the best answer here.

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Titus

5 months ago

I think putting the business users in a group for notifications seems reasonable, but I'm not sure how we would manage that with the project owner's control over recipients.

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