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The company receptionist has always been cheerful and warm when greeting customers and has taken the initiative to do what needed to be done without waiting to be told. She has always kept the front desk tidy and presentable for visitors. Over the last few weeks, the receptionist has become moody and called in sick several times complaining of headaches, and the reception area looks disorganized all the time. This receptionist is showing classic signs of which of the following?
Suggested Answer: C
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Answer option C is correct. The receptionist is exhibiting symptoms of all three types of stress: physical, emotional, and mental. SARS (D) is a type of disease, and while her symptoms could be attributed to job dissatisfaction (B), there must still be a root cause.
Chapter: Risk Management
Objective: Review Questions
27 comments · newest first
BO
Bok
10 months ago
I agree, stress seems most likely here.
YO
Yolando
11 months ago
Wait, SARS? That's a stretch!
PO
Portia
11 months ago
Could be substance abuse too, who knows?
CH
Chantay
11 months ago
I think it's definitely job dissatisfaction.
LE
Lenny
11 months ago
Sounds like she's really stressed out.
MI
Mitsue
12 months ago
I thought SARS was more about physical illness, so I don't think that's relevant here. Stress seems like the most likely answer to me.
MI
Mira
12 months ago
I feel like substance abuse could be a possibility too, but I don't know if the symptoms match exactly.
AD
Adell
12 months ago
This situation seems to fit the signs of stress, especially with the headaches and mood swings. I think I saw a similar question in our practice exam.
CL
Clarinda
1 year ago
I remember studying about job dissatisfaction and how it can manifest in behavior changes, but I'm not sure if that's the only factor here.
CA
Caren
1 year ago
Whoa, this is a tough one. The receptionist's symptoms could be caused by a lot of different things. I'm going to have to really think this through and make sure I don't miss anything important.
PA
Patti
1 year ago
Okay, the key details here are the receptionist's shift from cheerful and proactive to moody and disorganized. I think I know what this is pointing to, but I want to double-check the options to be sure.
DA
Daniela
1 year ago
Hmm, this is a tricky one. The receptionist's change in behavior could be due to a few different things. I'll need to weigh the evidence and really consider each option before selecting my answer.
ST
Stephanie
1 year ago
This seems like a straightforward question about identifying the issue the receptionist is facing. I'll carefully review the details provided and think through the possible options.
LI
Ligia
2 years ago
Haha, I think the receptionist just needs a nice vacation, maybe a spa day. Substance abuse? Come on, let's not jump to conclusions. C) Stress is the obvious answer here.
GL
Glory
2 years ago
SARS? Really? D) is just ridiculous. This is clearly a case of stress or job dissatisfaction, not some rare disease. How did that even make it as an option?
LI
Lindsey
2 years ago
I'm going with B) Job dissatisfaction. Sounds like the receptionist has lost that spark and isn't enjoying her work anymore. Management should look into that.
GI
Gilberto
1 year ago
C) Stress
VI
Vi
1 year ago
B) Job dissatisfaction
KA
Katy
1 year ago
A) Substance abuse
SH
Shakira
2 years ago
I think it could be a combination of stress and job dissatisfaction.
GL
Glynda
2 years ago
Definitely C) Stress. The receptionist's change in behavior and appearance is a clear sign of burnout and stress. We've all been there, right?
VA
Vallie
2 years ago
C) Stress
VA
Van
2 years ago
B) Job dissatisfaction
CO
Cory
2 years ago
A) Substance abuse
HA
Hailey
2 years ago
Maybe she's just not happy with her job anymore.
AL
Alonzo
2 years ago
Yeah, I agree. She used to be so cheerful and now she seems really moody.
FR
Freeman
2 years ago
I think the receptionist might be experiencing stress.