HRCI PHRca Exam - Topic 3 Question 9 Discussion

Actual exam question for HRCI's PHRca exam

Question #: 9
Topic #: 3

The company receptionist has always been cheerful and warm when greeting customers and has taken the initiative to do what needed to be done without waiting to be told. She has always kept the front desk tidy and presentable for visitors. Over the last few weeks, the receptionist has become moody and called in sick several times complaining of headaches, and the reception area looks disorganized all the time. This receptionist is showing classic signs of which of the following?

ASubstance abuse

BJob dissatisfaction

CStress

DSARS

Show Suggested Answer

Suggested Answer: C

Answer option C is correct. The receptionist is exhibiting symptoms of all three types of stress: physical, emotional, and mental. SARS (D) is a type of disease, and while her symptoms could be attributed to job dissatisfaction (B), there must still be a root cause.

Chapter: Risk Management

Objective: Review Questions

by Blondell at Mar 06, 2025, 05:29 AM

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Bok

3 months ago

I agree, stress seems most likely here.

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Yolando

3 months ago

Wait, SARS? That's a stretch!

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Portia

3 months ago

Could be substance abuse too, who knows?

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Chantay

4 months ago

I think it's definitely job dissatisfaction.

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Lenny

4 months ago

Sounds like she's really stressed out.

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Mitsue

4 months ago

I thought SARS was more about physical illness, so I don't think that's relevant here. Stress seems like the most likely answer to me.

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Mira

4 months ago

I feel like substance abuse could be a possibility too, but I don't know if the symptoms match exactly.

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Adell

4 months ago

This situation seems to fit the signs of stress, especially with the headaches and mood swings. I think I saw a similar question in our practice exam.

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Clarinda

5 months ago

I remember studying about job dissatisfaction and how it can manifest in behavior changes, but I'm not sure if that's the only factor here.

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Caren

5 months ago

Whoa, this is a tough one. The receptionist's symptoms could be caused by a lot of different things. I'm going to have to really think this through and make sure I don't miss anything important.

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Patti

5 months ago

Okay, the key details here are the receptionist's shift from cheerful and proactive to moody and disorganized. I think I know what this is pointing to, but I want to double-check the options to be sure.

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Daniela

5 months ago

Hmm, this is a tricky one. The receptionist's change in behavior could be due to a few different things. I'll need to weigh the evidence and really consider each option before selecting my answer.

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Stephanie

5 months ago

This seems like a straightforward question about identifying the issue the receptionist is facing. I'll carefully review the details provided and think through the possible options.

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Ligia

11 months ago

Haha, I think the receptionist just needs a nice vacation, maybe a spa day. Substance abuse? Come on, let's not jump to conclusions. C) Stress is the obvious answer here.

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Glory

11 months ago

SARS? Really? D) is just ridiculous. This is clearly a case of stress or job dissatisfaction, not some rare disease. How did that even make it as an option?

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Lindsey

11 months ago

I'm going with B) Job dissatisfaction. Sounds like the receptionist has lost that spark and isn't enjoying her work anymore. Management should look into that.

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