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HRCI PHRca Exam - Topic 3 Question 27 Discussion

There are seven stages of internal consulting that a HR Professional must be familiar with. Consider this scenario: Mark is a HR Professional for his organization. He is meeting with Tammy and Tammy's supervisor Eric to learn about a conflict between Tammy and Eric. Mark wants to understand both parties before addressing the scenario. Which of the seven stages is Mark, Tammy, and Eric participating in?
C) Exploring the situation
A) Developing recommendations
B) Implementing
D) Gaining agreement to the project plan

HRCI PHRca Exam - Topic 3 Question 27 Discussion

Actual exam question for HRCI's PHRca exam
Question #: 27
Topic #: 3
[All PHRca Questions]

There are seven stages of internal consulting that a HR Professional must be familiar with. Consider this scenario: Mark is a HR Professional for his organization. He is meeting with Tammy and Tammy's supervisor Eric to learn about a conflict between Tammy and Eric. Mark wants to understand both parties before addressing the scenario. Which of the seven stages is Mark, Tammy, and Eric participating in?

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Suggested Answer: C

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I could see it being "Gaining agreement to the project plan," but that feels more like a later stage. I think "Exploring the situation" makes more sense here.
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Kristian
5 days ago
I remember a practice question that was similar, and it focused on gathering information first, so I lean towards "Exploring the situation."
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Ruth
10 days ago
I'm not entirely sure, but it seems like they might be developing recommendations already? That could be a possibility.
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Kattie
15 days ago
I think they are in the "Exploring the situation" stage since Mark is trying to understand the conflict first.
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