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HRCI PHR Exam - Topic 5 Question 61 Discussion
Topic #: 5
John is the HR Professional for his organization. He is interviewing Sally for a sales position and he has asked Sally to provide an instance of how she worked with a tough customer in the past, how Sally resolved the situation, and what the outcome of the experience was. This is what type of interviewing technique?
This is a classical example of the behavior-based interview. Sally will need to tell a story to John about her past experiences with a difficult customer and what the outcome of the situation was.
Answer option D is incorrect. A stress interview deliberately creates a stressful environment to test the candidate's response in the stress.
Answer option A is incorrect. A prescreen interview is used to determine which candidates qualify for the job requirements and to make decisions if additional interviews are needed.
Answer option C is incorrect. A directive interview is where the HR Professional controls the interview process through a predefined set of questions for all interviewees.
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