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HRCI PHR - Professional in Human Resources Exam
- Topic 1: Instructional design principles and processes/ Legislative and regulatory knowledge and procedures
- Topic 2: Applicable federal laws and regulations related to learning and development activities/ Interpret and apply information related to general business environment and industry best practices
- Topic 3: Techniques to assess training program effectiveness, including use of applicable metrics/ Impact of total rewards on recruitment and retention
- Topic 4: Reinforce the organization?s core values, ethical and behavioral expectations through modeling,communication, and coaching/ Corporate governance procedures and compliance
- Topic 5: Internal workforce assessments (for example: skills testing, workforce demographics, analysis/ Applicable federal laws and regulations related to talent planning and acquisition activities
- Topic 6: Techniques to encourage creativity and innovation/ New hire employee orientation processes and procedures
- Topic 7: Current market situation and talent pool availability/ Recommend and implement best practices to mitigate risk
- Topic 8: Determine the significance of data for recommending organizational strategies/ Business elements of an organization
- Topic 9: Employee retention concepts and applications/ Learning and development theories and applications
- Topic 10: Applicable federal laws and regulations related to talent planning and acquisition activities/ Candidate/employee testing processes and procedures
Free HRCI PHR - Professional in Human Resources Exam Actual Questions
The questions for PHR - Professional in Human Resources were last updated On Jan. 18, 2023
Holly and Gary are HR Professionals in their organization and they're working to develop the strategic plan for their organization. Holly and Gary are using SWOT analysis to help understand the needs of human, financial, technological, capital, and other aspects of their organization. What is SWOT?
SWOT is an analysis that can be used to determine the strengths, weaknesses, opportunities, and threats. SWOT Analysis is a strategic planning method used to evaluate the Strengths, Weaknesses, Opportunities, and Threats involved in a project or in a business venture. It involves specifying the objective of the business venture or project and identifying the internal and external factors that are favorable and unfavorable to achieving that objective. A SWOT analysis may be incorporated into the strategic planning model.
Answer option C is incorrect. This is not a valid definition of SWOT so this choice is incorrect.
Answer option A is incorrect. This is not a valid definition of SWOT so this choice is incorrect.
Answer option D is incorrect. This is not a valid definition of SWOT so this choice is incorrect.
There are seven stages of internal consulting that a HR Professional must be familiar with. Which one of the following is not one of the seven stages of internal consulting?
Executing the project plan is not one of the seven stages of internal consulting. Executing is part of the project management lifecycle, but it is not one of the seven stages.
Answer option A is incorrect. Exploring the situation is one of the seven stages of internal consulting.
Answer option B is incorrect. Implementing is the sixth stage of internal consulting.
Answer option C is incorrect. Developing recommendations is one of the seven stages of internal consulting.
Which of the following is the process of systematically determining a relative internal value of a job in an organization?
Job evaluation is the process of systematically determining a relative internal value of a job in an organization. In all cases, the idea is to evaluate the job, not the person doing it. Job evaluation is the process of determining the worth of one job in relation to that of the other jobs in a company so that a fair and equitable wage and salary system can be established. Answer option B is incorrect. Broadbanding is a technique used to categorize different pay structures of employees of an organization. Answer option D is incorrect. Gainsharing is a system of management used by a business to get higher levels of performance through the involvement and participation of its people. As performance improves, employees share financially in the gain (improvement). Gainsharing is
about people working smarter together and not just working harder. Answer option C is incorrect. SWOT Analysis is a strategic planning method used to evaluate the Strengths, Weaknesses, Opportunities, and
Threats involved in a project or in a business venture. It involves specifying the objective of the business venture or project and identifying the internal and external factors that are favorable and unfavorable to achieving that objective. A SWOT analysis may be incorporated into the strategic planning model.
John is the HR Professional for his organization. He is interviewing Sally for a sales position and he has asked Sally to provide an instance of how she worked with a tough customer in the past, how Sally resolved the situation, and what the outcome of the experience was. This is what type of interviewing technique?
This is a classical example of the behavior-based interview. Sally will need to tell a story to John about her past experiences with a difficult customer and what the outcome of the situation was.
Answer option D is incorrect. A stress interview deliberately creates a stressful environment to test the candidate's response in the stress.
Answer option A is incorrect. A prescreen interview is used to determine which candidates qualify for the job requirements and to make decisions if additional interviews are needed.
Answer option C is incorrect. A directive interview is where the HR Professional controls the interview process through a predefined set of questions for all interviewees.
Stress is often a significant issue in workplaces. Author Ravi Tangri asserts that stress costs organizations up to $300 billion per year. Which one of the following stresses is the largest contributor to organizational cost of waste?
Based on Ravi Tangri's book Stress Costs, stress is responsible for 60 percent of workplace accidents.
Answer option B is incorrect. Based on Ravi Tangri's book Stress Costs, stress is responsible for 40 percent of employee turnover.
Answer option C is incorrect. Based on Ravi Tangri's book Stress Costs, stress is responsible for 19 percent of employee absenteeism.
Answer option D is incorrect. Based on Ravi Tangri's book Stress Costs, stress is responsible for 10 percent of drug plan costs.
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