HRCI Exam PHR Topic 2 Question 111 Discussion

Actual exam question for HRCI's PHR exam

Question #: 111
Topic #: 2

[All PHR Questions]

There are seven stages of internal consulting that a HR Professional must be familiar with. Consider this scenario: Mark is a HR Professional for his organization. He is meeting with Tammy and Tammy's supervisor Eric to learn about a conflict between Tammy and Eric. Mark wants to understand both parties before addressing the scenario. Which of the seven stages is Mark, Tammy, and Eric participating in?

ADeveloping recommendations

BImplementing

CExploring the situation

DGaining agreement to the project plan

Show Suggested Answer

Suggested Answer: C

Mark is first exploring the situation to determine how best to address the concerns of Tammy and Eric.

Answer option A is incorrect. Mark, Tammy, and Eric are not developing recommendations; all parties are seeking to best understand the situation first.

Answer option D is incorrect. Mark has not made a recommendation, so no project plan has been developed.

Answer option B is incorrect. At this point Mark is facilitating the meeting to explore the situation, and not implementing the project plan.

by Mira at Apr 30, 2025, 02:59 AM

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Dyan

1 months ago

Once we have a clear understanding, we can move on to developing recommendations.

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Lynelle

1 months ago

Yes, it's important to gather all the necessary information before making any decisions.

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Marguerita

1 months ago

I agree, we need to understand each other's perspectives before moving forward.

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Marti

2 months ago

You know, this reminds me of that time I had to mediate a dispute between my coworkers. It was like a real-life episode of 'The Office'! But Mark's approach seems much more professional. 'Exploring the situation' is definitely the way to go.

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Johana

2 months ago

I agree with the other candidates. This is the 'Exploring the situation' stage, where Mark is doing his homework and getting the full picture before taking action. Gotta love a thorough HR professional!

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Mitzie

2 months ago

Absolutely, 'Exploring the situation' is the right answer here. Gathering information and understanding the problem is crucial before jumping to any conclusions or recommendations.

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Carma

20 days ago

Eric, do you feel comfortable sharing your perspective on the conflict with Tammy?

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Charlesetta

22 days ago

Yes, I agree. We need to gather all the information before we can move forward.

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Lashon

1 months ago

Mark, let's start by exploring the situation and understanding both sides.

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Bev

2 months ago

Mark is definitely in the 'Exploring the situation' stage. He's trying to understand both Tammy and Eric's perspectives before moving forward. Seems like the logical first step to me.

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