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HRCI Exam PHR Topic 2 Question 111 Discussion

Actual exam question for HRCI's PHR exam
Question #: 111
Topic #: 2
[All PHR Questions]

There are seven stages of internal consulting that a HR Professional must be familiar with. Consider this scenario: Mark is a HR Professional for his organization. He is meeting with Tammy and Tammy's supervisor Eric to learn about a conflict between Tammy and Eric. Mark wants to understand both parties before addressing the scenario. Which of the seven stages is Mark, Tammy, and Eric participating in?

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Suggested Answer: C

Mark is first exploring the situation to determine how best to address the concerns of Tammy and Eric.

Answer option A is incorrect. Mark, Tammy, and Eric are not developing recommendations; all parties are seeking to best understand the situation first.

Answer option D is incorrect. Mark has not made a recommendation, so no project plan has been developed.

Answer option B is incorrect. At this point Mark is facilitating the meeting to explore the situation, and not implementing the project plan.


by Mira at Apr 30, 2025, 02:59 AM

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Marti
3 days ago
You know, this reminds me of that time I had to mediate a dispute between my coworkers. It was like a real-life episode of 'The Office'! But Mark's approach seems much more professional. 'Exploring the situation' is definitely the way to go.
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Johana
7 days ago
I agree with the other candidates. This is the 'Exploring the situation' stage, where Mark is doing his homework and getting the full picture before taking action. Gotta love a thorough HR professional!
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Mitzie
8 days ago
Absolutely, 'Exploring the situation' is the right answer here. Gathering information and understanding the problem is crucial before jumping to any conclusions or recommendations.
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Bev
13 days ago
Mark is definitely in the 'Exploring the situation' stage. He's trying to understand both Tammy and Eric's perspectives before moving forward. Seems like the logical first step to me.
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Dyan
27 days ago
We are currently in the stage of exploring the situation.
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