Outsourcing becomes attainable for an organization when the processes to be outsourced:
Comprehensive and Detailed Explanatio n:
Before outsourcing, an organization must ensure that the processes are measurable and controllable. This means:
Clear performance metrics exist
Service levels and expectations are defined
Quality can be monitored remotely
Outsourcing without these controls risks service degradation or non-compliance.
GPHR Study Guide Extract -- Strategic Global Human Resources / Criteria for Outsourcing:
''Outsourcing is viable when processes are stable, standardized, and can be evaluated against specific performance indicators. This ensures accountability and quality control.''
Strategic functions are rarely outsourced due to their importance. Outsourcing works best for transactional or repeatable tasks.
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