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HRCI GPHR Exam - Topic 1 Question 106 Discussion
Actual exam question for
HRCI's
GPHR exam
Question #: 106
Topic #: 1
[All GPHR Questions]
Topic #: 1
When conducting an employee investigation, which of the following is the most effective approach for the facilitator?
Suggested Answer:
A
Comprehensive and Detailed Explanatio n:
Open-ended questions encourage comprehensive responses and help uncover facts without leading the respondent. This approach is:
Neutral and objective
More likely to elicit useful, detailed information
Consistent with best practices in investigative interviews
GPHR Study Guide Extract -- Workforce Relations and Risk Management / Investigations and Interviews:
''Open-ended questions facilitate dialogue and uncover underlying issues, providing the most effective and defensible evidence for HR investigations.''
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