HRCI GPHR Exam - Topic 1 Question 106 Discussion

Actual exam question for HRCI's GPHR exam

Question #: 106
Topic #: 1

[All GPHR Questions]

When conducting an employee investigation, which of the following is the most effective approach for the facilitator?

AAsking open-ended questions

BOffering a suggestion or potential solution

CSummarizing only main points in the conversation

DAllowing the conversation to continue without interruption

Show Suggested Answer

Suggested Answer: A

Comprehensive and Detailed Explanatio n:

Open-ended questions encourage comprehensive responses and help uncover facts without leading the respondent. This approach is:

Neutral and objective

More likely to elicit useful, detailed information

Consistent with best practices in investigative interviews

GPHR Study Guide Extract -- Workforce Relations and Risk Management / Investigations and Interviews:

''Open-ended questions facilitate dialogue and uncover underlying issues, providing the most effective and defensible evidence for HR investigations.''

by Pamella at Jun 01, 2026, 09:24 AM

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Erasmo

I definitely recall that open-ended questions encourage deeper discussion, so I’m leaning towards option A as the best choice here.

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Vallie

5 days ago

I feel like allowing the conversation to flow without interruptions could lead to more honest responses, but I’m not confident that’s the best method.

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Marge

10 days ago

I remember practicing a similar question, and I think summarizing main points could be useful, but it might not be enough on its own.

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Lino

15 days ago

I think asking open-ended questions is really important, but I’m not entirely sure if it’s the most effective approach.

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