Discuss HRCI GPHR Exam Topic 1 Question 106

When conducting an employee investigation, which of the following is the most effective approach for the facilitator?

AAsking open-ended questions

BOffering a suggestion or potential solution

CSummarizing only main points in the conversation

DAllowing the conversation to continue without interruption

Suggested Answer: A

Comprehensive and Detailed Explanatio n:

Open-ended questions encourage comprehensive responses and help uncover facts without leading the respondent. This approach is:

Neutral and objective

More likely to elicit useful, detailed information

Consistent with best practices in investigative interviews

GPHR Study Guide Extract -- Workforce Relations and Risk Management / Investigations and Interviews:

''Open-ended questions facilitate dialogue and uncover underlying issues, providing the most effective and defensible evidence for HR investigations.''

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18 comments · newest first

Theodora 17 days ago

Yes! Plus, it shows that you value their input.

Natalie 23 days ago

A is definitely the way to go. It opens up the dialogue.

Oliva 28 days ago

Right, Tom. We want unbiased responses, not suggestions.

Tonette 1 month ago

I feel like B could be useful, but it might lead the witness.

Kyoko 1 month ago

A keeps the focus. Summarizing is good, but not enough.

Natalya 1 month ago

True, Mike, but without guidance, it might go off track.

Dorthy 2 months ago

But what about D? Letting them talk freely can reveal a lot too.

Verona 2 months ago

I agree, John. It helps to get the full story.

Leonie 2 months ago

I think A is the best choice. Open-ended questions encourage more detail.

Allene 2 months ago

I’m surprised that allowing interruptions isn’t an option!

Josefa 2 months ago

Wait, is interrupting really that bad?

Filiberto 2 months ago

Summarizing main points seems too limiting.

Rashida 3 months ago

Totally agree, it helps get more info.

Anisha 3 months ago

I think asking open-ended questions is key!

Erasmo 3 months ago

I definitely recall that open-ended questions encourage deeper discussion, so I’m leaning towards option A as the best choice here.

Vallie 3 months ago

I feel like allowing the conversation to flow without interruptions could lead to more honest responses, but I’m not confident that’s the best method.

Marge 3 months ago

I remember practicing a similar question, and I think summarizing main points could be useful, but it might not be enough on its own.

Lino 4 months ago

I think asking open-ended questions is really important, but I’m not entirely sure if it’s the most effective approach.

HRCI GPHR Exam - Topic 1 Question 106 Discussion