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HRCI aPHRi Exam - Topic 5 Question 8 Discussion
Topic #: 5
Which of the following methods would allow an organization to identify whether conflict is a cause of high turnover in one of its departments? (Select TWO options.)
Comprehensive and Detailed in Depth
To identify whether conflict is causing high turnover, the organization needs methods that directly collect employee feedback about workplace dynamics.
Option A (Survey): Correct, as surveys can ask targeted questions about conflict and its impact on employees' decisions to leave.
Option B (Screening): Screening is part of recruitment, not suitable for assessing turnover causes.
Option C (Focus group): Correct, as focus groups allow for in-depth discussions with employees to explore conflict as a turnover factor.
Option D (Needs analysis): This identifies training gaps, not conflict-related turnover causes.
Option E (Performance appraisal): This evaluates individual performance, not department-wide conflict issues.
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