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HRCI aPHRi Exam - Topic 4 Question 20 Discussion

Which of the following methods would allow an organization to identify whether conflict is a cause of high turnover in one of its departments? (Select TWO options.)
A) Survey and C) Focus group
B) Screening
D) Needs analysis
E) Performance appraisal

HRCI aPHRi Exam - Topic 4 Question 20 Discussion

Actual exam question for HRCI's aPHRi exam
Question #: 20
Topic #: 4
[All aPHRi Questions]

Which of the following methods would allow an organization to identify whether conflict is a cause of high turnover in one of its departments? (Select TWO options.)

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Suggested Answer: A, C

Comprehensive and Detailed in Depth

To identify whether conflict is causing high turnover, the organization needs methods that directly collect employee feedback about workplace dynamics.

Option A (Survey): Correct, as surveys can ask targeted questions about conflict and its impact on employees' decisions to leave.

Option B (Screening): Screening is part of recruitment, not suitable for assessing turnover causes.

Option C (Focus group): Correct, as focus groups allow for in-depth discussions with employees to explore conflict as a turnover factor.

Option D (Needs analysis): This identifies training gaps, not conflict-related turnover causes.

Option E (Performance appraisal): This evaluates individual performance, not department-wide conflict issues.


Contribute your Thoughts:

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Rosalyn
10 hours ago
I agree with the others about the survey, but I’m not convinced about the focus group. I feel like it might just lead to more conflict rather than clarity.
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Quentin
6 days ago
I’m a bit confused about the screening option. Is that really relevant for identifying conflict? I feel like it’s more about hiring.
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Carma
11 days ago
I remember practicing a question like this, and I think both a survey and a focus group would help get different perspectives on the turnover issue.
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Anika
16 days ago
I think a survey could be a good way to gather anonymous feedback about conflicts, but I'm not sure if a focus group would be too biased.
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