This seems like a pretty straightforward question. I'll focus on the key components of an IT Service Management System - things like incident management, problem management, change management, and service level management.
I think Lightning Connect could be a good option here. It allows you to integrate external data sources directly into Salesforce, which could simplify the process and ensure the data is properly formatted. Plus, it's a native Salesforce solution, so it might be easier to implement and maintain.
Nu
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