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A patient calls in to the doctors' office to enquire about lab results for a specific diagnosis for which blood samples were collected several days ago. The nurse, before disclosing the information, would like to authenticate the individual. What method of authentication may be used by the nurse?
Suggested Answer: A
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37 comments · newest first
TI
Tiera
10 months ago
PRI CA verification? Never heard of that for patient calls.
SH
Shelia
10 months ago
Totally agree, a callback is standard practice!
HA
Hannah
10 months ago
Telephone call back is the best way to verify identity.
WI
Wilda
11 months ago
VPN PIN? That seems unnecessary for a phone call.
LA
Lavina
11 months ago
Wait, can you really use SSL keys for this? Sounds odd.
SH
Shad
11 months ago
Automatic logoff seems unrelated to authentication. I think it’s more about security measures rather than verifying a caller's identity.
AL
Albina
11 months ago
I feel like PRI CA verification was mentioned in our training, but I can't recall the specifics.
BE
Belen
12 months ago
I'm not entirely sure, but I remember something about VPN PINs being used for secure access. Is that applicable here?
JU
Judy
12 months ago
I think the telephone call back method sounds familiar. We practiced that in class for verifying patient identities.
LE
Leanora
1 year ago
I'm a bit confused by some of these options like VPN PIN and SSL key. I don't think those would be appropriate for a simple phone call to the doctor's office. I'll focus on the telephone call back approach.
AN
Annamae
1 year ago
Telephone call back makes the most sense to me. It's a common way to authenticate patients over the phone without needing any special credentials or devices.
DA
Darrin
1 year ago
Okay, I've got this. The nurse would use a telephone call back to the number on file to confirm the patient's identity before disclosing the lab results. Simple and effective.
VE
Verona
1 year ago
Hmm, I'm not sure about this one. The options seem a bit technical. I'll have to think it through carefully to determine the best authentication method for this scenario.
NO
Nobuko
1 year ago
This seems like a straightforward authentication question. I think the nurse would likely use a telephone call back to verify the patient's identity.
EM
Emeline
1 year ago
You know, if the nurse really wants to have some fun, they could ask the patient to do a little dance over the phone. That would definitely authenticate their identity!
FE
Felicitas
1 year ago
B) VPN PIN
EL
Elfriede
1 year ago
A) Telephone call back.
CI
Ciara
1 year ago
B) VPN PIN
LO
Louisa
1 year ago
A) Telephone call back.
RI
Rickie
1 year ago
SSL key? Really? I'm pretty sure the patient isn't carrying around an SSL certificate in their pocket. Telephone call back is the way to go, folks.
DO
Dorothy
1 year ago
Automatic logoff? Yeah, that'll really help when the patient is on the phone, won't it? I think the nurse should just go with the classic telephone call back. It's the most practical option here.
AN
Annabelle
1 year ago
PRI CA verification? What is this, a security conference? The nurse needs something simple and straightforward, like a good old-fashioned callback.
ST
Stevie
1 year ago
B) VPN PIN
VE
Veronika
1 year ago
C: Agreed, it's important to ensure patient confidentiality and security.
HA
Hannah
1 year ago
A) Telephone call back.
LI
Ling
1 year ago
B: Yes, a callback is a simple and effective way to verify the patient's identity.
WI
Wilford
1 year ago
A: Telephone call back.
LO
Louann
1 year ago
I'm not sure about telephone call back, I think PRI CA verification could also be a valid method for authentication.
CA
Catalina
1 year ago
I agree with Jacob, telephone call back is a common method to verify identity before disclosing sensitive information.
JA
Jacob
1 year ago
I think the nurse might use telephone call back to authenticate the patient.
JO
Jose
1 year ago
Definitely the telephone call back. I mean, how else is the nurse supposed to verify the patient's identity? A VPN PIN? That's for the IT guy, not the patient!
MO
Mollie
1 year ago
B: Great, thank you for verifying my identity.
GL
Gladys
1 year ago
B: Sure, it's 555-1234.
TR
Tracey
1 year ago
A: Thank you. Your lab results are ready, I will go ahead and discuss them with you now.
HE
Hershel
1 year ago
B: Sure, it's MM/DD/YYYY.
MA
Major
1 year ago
A: Can I please have your phone number to call you back for verification?
MA
Marci
1 year ago
A: Can I please have your date of birth to verify your identity?