I vaguely recall something about not intimidating individuals who file complaints, so statement B might be the false one, but I'm not completely confident.
Hmm, this is a tough call. The existing framework sounds solid, but the cost and lack of flexibility could be a real issue. I'm not sure if option B is the best approach given the constraints. I might need to dig deeper into the pros and cons of each approach before deciding.
Kris
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