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Guidewire ClaimCenter-Business-Analysts Exam - Topic 4 Question 11 Discussion

A claim for an auto accident in Tampa, Florida has been reported and recorded in ClaimCenter. The ClaimCenter base product Global Claim Assignment Rule is utilized for automatic assignment to Adjusters regardless of complexity of claims.What is the likely path of assignment for this claim?
A) The new claim will be assigned to an Adjuster in the Southeastern Auto Adjusters group based on availability in a cyclical fashion.
B) The new claim will be assigned to an appropriate Adjuster in the Midwest Auto Adjusters group with relevant skill set regardless of location.
C) The new claim will be assigned based on weighted workload of each Adjuster in the assigned group to ensure balanced workload across the team.
D) The new claim will initially be assigned to the Supervisor of the Southeastern Auto Adjusters group for investigation and determining next steps.

Guidewire ClaimCenter-Business-Analysts Exam - Topic 4 Question 11 Discussion

Actual exam question for Guidewire's ClaimCenter-Business-Analysts exam
Question #: 11
Topic #: 4
[All ClaimCenter-Business-Analysts Questions]

A claim for an auto accident in Tampa, Florida has been reported and recorded in ClaimCenter. The ClaimCenter base product Global Claim Assignment Rule is utilized for automatic assignment to Adjusters regardless of complexity of claims.

What is the likely path of assignment for this claim?

Show Suggested Answer Hide Answer
Suggested Answer: A

Claim Assignment in Guidewire ClaimCenter follows a two-step logic: Global Assignment (finding the right Group) and Group Assignment (finding the right User).

Group Identification (Global Assignment): The first step relies on the geography of the loss. According to the provided organization table, the Southeastern Auto Adjusters group is responsible for 'Georgia, Florida, Alabama, South Carolina, North Carolina.' Since the accident occurred in Tampa, Florida, the Global Assignment rule will route the claim to the Southeastern Auto Adjusters group.

User Assignment (Group Assignment): The prompt specifies the use of 'automatic assignment... regardless of complexity.' In ClaimCenter's base configuration, the standard method for distributing claims automatically within a group is Round Robin (or Cyclical) assignment. This method assigns the claim to the next available adjuster in the list, ensuring an even distribution of volume without complex weighting calculations.

Why other options are incorrect:

Option B (Midwest): Incorrect geography. The Midwest group covers IL, MI, OH, IN, WI, not Florida.

Option C (Weighted Workload): While 'Dynamic Assignment' (workload balancing) is a feature, the standard 'automatic assignment' described implies a simple cyclical rotation (Round Robin). Weighted assignment is a more advanced configuration typically used when complexity is a factor (e.g., assigning fewer claims to junior adjusters).

Option D (Supervisor): Assigning to a Supervisor is a manual fallback or 'Assign to Supervisor' rule, usually triggered when no suitable adjuster is available or for complex exceptions. It is not the primary path for standard automatic assignment.


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