MENU
When working with agents in a support center via online chat, an organization's customers often share pictures of their documents with personally identifiable information (PII). The organization that owns the support center is concerned that the PII is being stored in their databases as part of the regular chat logs they retain for
review by internal or external analysts for customer service trend analysis.
Which Google Cloud solution should the organization use to help resolve this concern for the customer while still maintaining data utility?
Suggested Answer: A, C
Get Premium Professional Cloud Security Engineer Questions
as Interactive Web-Based Practice Test or PDF
Real Exam Format
Detailed Explanations
Instant Access
Get Your Practice Test
37 comments · newest first
SU
Suzan
11 months ago
Not sure if encryption alone (option A) is enough for PII protection.
BR
Brice
11 months ago
Wait, can DLP really handle images effectively?
NE
Nenita
11 months ago
Discarding records (option B) seems too extreme.
RI
Rima
11 months ago
Agree, DLP API is solid for this!
YU
Yuette
12 months ago
I think option C is the best choice for redacting PII.
FR
Francisca
12 months ago
Object Lifecycle Management seems too extreme; we still need some data for analysis, right? I lean towards the DLP API options.
DE
Dell
1 year ago
I feel like encrypting with KMS could be a solution, but it might not address the immediate concern of PII visibility in images.
MI
Milly
1 year ago
I think using the DLP API for redaction sounds familiar, especially since we practiced a similar question about handling sensitive data.
KA
Kanisha
1 year ago
I remember studying about the DLP API and its capabilities, but I'm not sure if it can handle images directly.
DA
Dahlia
1 year ago
The DLP API redaction options sound promising. I'll need to look into how that works in more detail, but it seems like the best balance between protecting PII and maintaining the data's utility.
AR
Arthur
1 year ago
Discarding all the chat records with PII seems like it would be a big loss of data that could be useful for their analysis. I'd try to find a way to keep the data while protecting the sensitive information.
LA
Lakeesha
1 year ago
I'm a bit confused on the differences between the DLP API and KMS. Encrypting the data with KMS could work, but I'm not sure if that would still allow for the analysis they need to do.
MA
Mattie
1 year ago
This seems like a straightforward data privacy question. I think the DLP API solution to redact PII from the images and text would be the best approach.
BR
Brianne
1 year ago
I'd go with option C. Redacting the PII from the images before storing them is a surgical strike to protect customer data while keeping the analysis relevant.
LO
Lorrine
1 year ago
Option B, baby! Burn it all down! No more PII, no more problems. Just ashes and the sweet, sweet sound of customer service silence.
VA
Vanda
1 year ago
B) Use Object Lifecycle Management to make sure that all chat records with PII in them are discarded and not saved for analysis.
CA
Carmelina
1 year ago
C) Use the image inspection and redaction actions of the DLP API to redact PII from the images before storing them for analysis.
NA
Natalie
1 year ago
A) Use Cloud Key Management Service (KMS) to encrypt the PII data shared by customers before storing it for analysis.
RA
Rashad
1 year ago
Hmm, option D looks good too. Redacting the PII from the text before storing it could work. But I'm leaning towards option C since it's specifically for images, which is what the question is asking about.
CO
Colby
1 year ago
I see your point, but I still think option D could also be effective for redacting PII from text data before storing it.
EL
Elenor
1 year ago
Yeah, I agree. Option C seems like the most appropriate solution for handling images with PII.
EL
Elouise
1 year ago
I think option C is the best choice. It specifically addresses the concern of redacting PII from images.
DO
Dominga
1 year ago
Encrypt the PII data? That's like putting a lock on a locked door. Option C is the clear winner here. Redacting the PII from the images is the way to go.
MA
Marisha
1 year ago
Absolutely, customer trust is crucial. Redacting PII from images before storing them for analysis shows a commitment to data security.
TE
Tequila
1 year ago
I agree, it's important to prioritize customer privacy. Using the image inspection and redaction actions of the DLP API is a smart solution.
KA
Kathrine
1 year ago
Option C is definitely the best choice. Redacting the PII from the images is the most secure way to protect customer data.
DO
Dong
2 years ago
I prefer using the image inspection and redaction actions of the DLP API to redact PII from the images before storing them. It's more secure.
LE
Lemuel
2 years ago
I agree with Gwen, encrypting the data will help protect customer information while still allowing for analysis.
EL
Elise
2 years ago
Option B seems too extreme. Discarding all the chat records with PII would mean losing valuable data that could be useful for customer service analysis. I prefer a more balanced approach like option C.
WE
Wenona
1 year ago
Option C sounds like a good compromise. We can redact the PII from the images before storing them for analysis.
KE
Kenneth
1 year ago
I agree, option B does seem extreme. We need to find a way to protect the PII without losing valuable data for analysis.
GW
Gwen
2 years ago
I think we should use Cloud Key Management Service (KMS) to encrypt the PII data before storing it.
JO
Johanna
2 years ago
I think option C is the way to go. Using the DLP API to redact the PII from the images before storing them is the most effective solution to protect customer data while still maintaining the utility of the chat logs for analysis.
KA
Kayleigh
1 year ago
True, redacting PII from images before storing them is a good way to balance data security and utility.
DE
Delsie
1 year ago
I think using the DLP API for image inspection and redaction is more efficient in this case.
KA
Kate
1 year ago
But wouldn't using Cloud Key Management Service (KMS) to encrypt the PII data be more secure?
IL
Ilda
2 years ago
I agree, option C seems like the best choice to protect customer data.