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Your team is writing a postmortem after an incident on your external facing application Your team wants to improve the postmortem policy to include triggers that indicate whether an incident requires a postmortem Based on Site Reliability Engineenng (SRE) practices, what triggers should be defined in the postmortem policy?
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The best options for defining triggers that indicate whether an incident requires a postmortem based on Site Reliability Engineering (SRE) practices are an external stakeholder asks for a postmortem and data is lost due to an incident. An external stakeholder is someone who is affected by or has an interest in the service, such as a customer or a partner. If an external stakeholder asks for a postmortem, it means that they are concerned about the impact or root cause of the incident, and they expect an explanation and remediation from the service provider. Therefore, this should trigger a postmortem to address their concerns and improve their satisfaction. Data loss is a serious consequence of an incident that can affect the integrity and reliability of the service. If data is lost due to an incident, it means that there was a failure in the backup or recovery mechanisms, or that there was a corruption or deletion of data. Therefore, this should trigger a postmortem to investigate the cause and impact of the data loss, and to prevent it from happening again.