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Google Professional Cloud DevOps Engineer Exam - Topic 5 Question 105 Discussion

Your company follows Site Reliability Engineering practices. You are the person in charge of Communications for a large, ongoing incident affecting your customer-facing applications. There is still no estimated time for a resolution of the outage. You are receiving emails from internal stakeholders who want updates on the outage, as well as emails from customers who want to know what is happening. You want to efficiently provide updates to everyone affected by the outage. What should you do?
B) Provide periodic updates to all stakeholders in a timely manner. Commit to a 'next update' time in all communications.
A) Focus on responding to internal stakeholders at least every 30 minutes. Commit to 'next update' times.
C) Delegate the responding to internal stakeholder emails to another member of the Incident Response Team. Focus on providing responses directly to customers.
D) Provide all internal stakeholder emails to the Incident Commander, and allow them to manage internal communications. Focus on providing responses directly to customers.

Google Professional Cloud DevOps Engineer Exam - Topic 5 Question 105 Discussion

Actual exam question for Google's Professional Cloud DevOps Engineer exam
Question #: 105
Topic #: 5
[All Professional Cloud DevOps Engineer Questions]

Your company follows Site Reliability Engineering practices. You are the person in charge of Communications for a large, ongoing incident affecting your customer-facing applications. There is still no estimated time for a resolution of the outage. You are receiving emails from internal stakeholders who want updates on the outage, as well as emails from customers who want to know what is happening. You want to efficiently provide updates to everyone affected by the outage. What should you do?

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Suggested Answer: B

When disaster strikes, the person who declares the incident typically steps into the IC role and directs the high-level state of the incident. The IC concentrates on the 3Cs and does the following: Commands and coordinates the incident response, delegating roles as needed. By default, the IC assumes all roles that have not been delegated yet. Communicates effectively. Stays in control of the incident response. Works with other responders to resolve the incident.https://sre.google/workbook/incident-response/


by Hubert at May 02, 2026, 03:23 PM

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Matthew
4 days ago
Right! B provides that balance. Timely updates for all.
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Queenie
9 days ago
True, but internal teams need info too. Balance is key.
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Twana
14 days ago
But what if customers feel ignored? We need to prioritize them.
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Renea
19 days ago
I like D. Let the Incident Commander handle it.
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Latia
24 days ago
A could work, but it might neglect customers.
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Ernie
30 days ago
Agreed! Regular updates keep everyone informed.
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Matthew
1 month ago
I think B is the best choice. Everyone deserves updates.
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Queenie
1 month ago
This is tough. I feel overwhelmed by the number of emails.
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Geoffrey
2 months ago
Wait, can we really delegate internal emails? That seems risky!
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Joanna
2 months ago
C sounds tempting, but we can't ignore internal stakeholders.
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Dante
2 months ago
Totally agree with B! Clear communication is key.
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Dorothea
2 months ago
Not sure if B is enough. What if things change rapidly?
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Deandrea
2 months ago
B is the way to go. Everyone deserves timely updates!
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Leandro
2 months ago
I feel like option D could work, but it might slow down communication. I remember discussing the importance of timely updates in our training sessions.
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Flo
4 months ago
I think we had a similar question in our last mock exam. If I recall correctly, delegating tasks can be effective, but I wonder if option C might lead to confusion for internal teams.
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Jesusita
4 months ago
I'm not entirely sure, but I feel like focusing on just internal stakeholders might leave customers in the dark. Maybe option A isn't the best choice?
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Nidia
4 months ago
I remember we practiced scenarios where communication was key during incidents. I think option B makes the most sense since it covers both internal and external stakeholders.
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