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Google Professional Cloud DevOps Engineer Exam - Topic 4 Question 44 Discussion

You encountered a major service outage that affected all users of the service for multiple hours. After several hours of incident management, the service returned to normal, and user access was restored. You need to provide an incident summary to relevant stakeholders following the Site Reliability Engineering recommended practices. What should you do first?
B) Develop a post-mortem to be distributed to stakeholders.
A) Call individual stakeholders lo explain what happened.
C) Send the Incident State Document to all the stakeholders.
D) Require the engineer responsible to write an apology email to all stakeholders.

Google Professional Cloud DevOps Engineer Exam - Topic 4 Question 44 Discussion

Actual exam question for Google's Professional Cloud DevOps Engineer exam
Question #: 44
Topic #: 4
[All Professional Cloud DevOps Engineer Questions]

You encountered a major service outage that affected all users of the service for multiple hours. After several hours of incident management, the service returned to normal, and user access was restored. You need to provide an incident summary to relevant stakeholders following the Site Reliability Engineering recommended practices. What should you do first?

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Suggested Answer: B

by Paz at May 06, 2022, 04:48 AM

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Nida
10 months ago
Not sure if a post-mortem is the first step, though.
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Rhea
10 months ago
Sending the Incident State Document first makes sense too.
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Whitley
11 months ago
Wait, why would we need an apology email? Seems unnecessary.
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Rory
11 months ago
Totally agree, option B is the way to go!
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Anna
11 months ago
I think a post-mortem is essential for understanding what went wrong.
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Tasia
11 months ago
I remember practicing a similar question, and I think sending the Incident State Document is important, but maybe it should come after the post-mortem?
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Fausto
11 months ago
I’m not entirely sure, but calling individual stakeholders might just confuse them more. We need a clear summary first.
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Britt
11 months ago
I think we should probably develop a post-mortem first, right? It seems like the most thorough way to explain what happened.
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Rhea
11 months ago
Requiring an apology email seems a bit extreme. I feel like we should focus on the facts and solutions instead.
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Lashon
11 months ago
I'm pretty sure this is asking about ARP, the Address Resolution Protocol. That's the one used to find the hardware address of a local device.
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Lashawn
11 months ago
This seems like a straightforward question. I think the key is to find a way to associate the product certification with the customer's location, so the appropriate logo can be displayed.
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Ressie
11 months ago
Demographics, that's the term I was thinking of. I remember learning about that in class when we discussed audience analysis. I feel good about selecting that option.
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Estrella
11 months ago
The question is asking about the IOC threat and URL, so I need to find those in the STIX data. Let me re-read it carefully and see if I can identify them.
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