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Google Professional Cloud DevOps Engineer Exam - Topic 1 Question 85 Discussion

Your CTO has asked you to implement a postmortem policy on every incident for internal use. You want to define what a good postmortem is to ensure that the policy is successful at your company. What should you do?Choose 2 answersA. Ensure that all postmortems include what caused the incident, identify the person or team responsible for causing the incident. and how to prevent a future occurrence of the incident.
B) Ensure that all postmortems include what caused the incident, how the incident could have been worse, and how to prevent a future occurrence of the incident. and E) Ensure that all postmortems include all incident participants in postmortem authoring and share postmortems as widely as possible,
C) Ensure that all postmortems include the severity of the incident, how to prevent a future occurrence of the incident. and what caused the incident without naming internal system components.
D) Ensure that all postmortems include how the incident was resolved and what caused the incident without naming customer information.

Google Professional Cloud DevOps Engineer Exam - Topic 1 Question 85 Discussion

Actual exam question for Google's Professional Cloud DevOps Engineer exam
Question #: 85
Topic #: 1
[All Professional Cloud DevOps Engineer Questions]

Your CTO has asked you to implement a postmortem policy on every incident for internal use. You want to define what a good postmortem is to ensure that the policy is successful at your company. What should you do?

Choose 2 answers

A. Ensure that all postmortems include what caused the incident, identify the person or team responsible for causing the incident. and how to prevent a future occurrence of the incident.

Show Suggested Answer Hide Answer
Suggested Answer: B, E

The correct answers are B and E

A good postmortem should include what caused the incident, how the incident could have been worse, and how to prevent a future occurrence of the incident1. This helps to identify the root cause of the problem, the impact of the incident, and the actions to take to mitigate or eliminate the risk of recurrence.

A good postmortem should also include all incident participants in postmortem authoring and share postmortems as widely as possible2. This helps to foster a culture of learning and collaboration, as well as to increase the visibility and accountability of the incident response process.

Answer A is incorrect because it assigns blame to a person or team, which goes against the principle of blameless postmortems2. Blameless postmortems focus on finding solutions rather than pointing fingers, and encourage honest and constructive feedback without fear of punishment.

Answer C is incorrect because it omits how the incident could have been worse, which is an important factor to consider when evaluating the severity and impact of the incident1. It also avoids naming internal system components, which makes it harder to understand the technical details and root cause of the problem.

Answer D is incorrect because it omits how to prevent a future occurrence of the incident, which is the main goal of a postmortem1. It also avoids naming customer information, which may be relevant for understanding the impact and scope of the incident.


by Jenelle at Jan 15, 2025, 05:13 AM

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Lashaunda
9 months ago
E is nice, but do we really need everyone involved in writing?
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Annabelle
9 months ago
B sounds good too, but how could it have been worse?
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Virgie
10 months ago
Wait, how can we not name internal components? Seems risky.
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Cortney
10 months ago
Totally agree with A! Accountability is key.
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Cordell
10 months ago
A is a must! We need to know the cause and prevention.
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Gwenn
10 months ago
I feel like involving all incident participants in the postmortem is crucial for a comprehensive review. Option E seems like a strong choice, but I’m not sure about the second option to pair it with.
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Alease
11 months ago
I think I saw a practice question that mentioned including the severity of the incident. So, maybe option C could be a good choice too, but I'm not completely confident.
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Danica
11 months ago
I'm not entirely sure, but I feel like identifying the responsible person or team is important for accountability. That makes me lean towards option A.
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Cammy
11 months ago
I remember we discussed that a good postmortem should definitely include what caused the incident and how to prevent it in the future. So, I think options A and B might be right.
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Brett
11 months ago
This is a tricky one. I want to make sure the postmortems are comprehensive, but also sensitive and constructive. I think the key is to emphasize process improvements and systemic changes, rather than individual accountability.
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Leslie
11 months ago
I've got a few ideas here. First, I'd focus on the root causes and learnings, not just the immediate triggers. Second, I'd make sure to include steps to prevent future incidents, but without calling out specific people or systems. And third, I'd consider involving the whole team in the postmortem process.
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Tamekia
11 months ago
Okay, let's think this through step-by-step. I'd want to make sure the postmortems cover what happened, how it could have been prevented, and how to avoid similar issues in the future. But I also don't want to place blame or reveal sensitive information.
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Phillip
11 months ago
Hmm, this is an interesting one. I think the key is to strike the right balance between being thorough and not being overly punitive. We want to identify the root causes, but not single out individuals.
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Scot
11 months ago
This seems like a straightforward question, but I want to make sure I understand the requirements correctly. I'll need to focus on defining the key elements of a good postmortem policy.
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Davida
2 years ago
Option E is crucial - getting everyone involved in the postmortem process will help foster a collaborative spirit and shared ownership of solutions.
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Wayne
1 year ago
E. Ensure that all postmortems include all incident participants in postmortem authoring and share postmortems as widely as possible.
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Daren
1 year ago
A. Ensure that all postmortems include what caused the incident, identify the person or team responsible for causing the incident. and how to prevent a future occurrence of the incident.
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Gracia
2 years ago
Haha, I bet the CTO is hoping for a 'no-blame' culture, but good luck with that! People are gonna want to know who screwed up.
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Romana
2 years ago
B) Ensure that all postmortems include what caused the incident, how the incident could have been worse, and how to prevent a future occurrence of the incident.
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Adaline
2 years ago
A. Ensure that all postmortems include what caused the incident, identify the person or team responsible for causing the incident, and how to prevent a future occurrence of the incident.
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Cherry
2 years ago
Option C is interesting - it avoids naming internal components, which could be sensitive information. And focusing on the severity and prevention is important too.
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King
2 years ago
C. Ensure that all postmortems include the severity of the incident, how to prevent a future occurrence of the incident, and what caused the incident without naming internal system components.
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Elli
2 years ago
A. Ensure that all postmortems include what caused the incident, identify the person or team responsible for causing the incident, and how to prevent a future occurrence of the incident.
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Lonny
2 years ago
I prefer option C. It focuses on the severity of the incident and prevention without naming internal system components.
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Twana
2 years ago
I agree with Chantell. Option A covers all the important aspects of a good postmortem.
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Brent
2 years ago
I'm not sure about naming the person or team responsible. That could create a blame culture, which is the opposite of what we want. Maybe we could focus more on the systemic issues that led to the incident.
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Nan
2 years ago
E. Ensure that all postmortems include all incident participants in postmortem authoring and share postmortems as widely as possible.
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Terina
2 years ago
I agree, focusing on systemic issues is key to improving processes and preventing future incidents.
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Herman
2 years ago
C. Ensure that all postmortems include the severity of the incident, how to prevent a future occurrence of the incident, and what caused the incident without naming internal system components.
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Tennie
2 years ago
A. Ensure that all postmortems include what caused the incident, how the incident could have been worse, and how to prevent a future occurrence of the incident.
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Chantell
2 years ago
I think option A is the best choice. We need to identify the root cause and the responsible party to prevent future incidents.
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Elenor
2 years ago
Option A seems the most comprehensive, as it covers the key elements of what caused the incident, who was responsible, and how to prevent it from happening again. This will help ensure the postmortem is actionable and effective.
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Alease
2 years ago
Sharing postmortems widely can also help prevent similar incidents in the future by increasing awareness.
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Margot
2 years ago
I think including the person or team responsible for causing the incident is crucial for accountability.
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Craig
2 years ago
I agree, option A covers all the important aspects of a good postmortem.
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