Your company has numerous locations throughout the world. Each of these locations has multiple office managers that field questions from employees through an email alias. Some questions have not been answered by an office manager How can you create a system to assign conversations to different receptionists using Workspace?
Access Admin Console: Go to the Google Admin console and navigate to the 'Reports' section.
Activity Rule Setup: Select 'Manage Rules' and create a new rule.
Define Conditions:
Condition 1: Event equals 'Email Deletion'.
Condition 2: Header address matches the payroll department's email address.
Set Action: Define the action to restore the messages to the inbox.
Schedule the Rule: Set the rule to run every hour.
Test and Monitor: Ensure the rule is working as expected by monitoring the results and making adjustments if necessary.
Create and manage activity rules
Gmail API
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