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Google Generative AI Leader Exam - Topic 3 Question 2 Discussion

Actual exam question for Google's Generative AI Leader exam
Question #: 2
Topic #: 3
[All Generative AI Leader Questions]

An organization wants to use generative AI to create a chatbot that can answer customer questions about their account balances. They need to ensure that the chatbot can access previous portions of the conversation with the customer. Which prompting technique should they use?

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Suggested Answer: D

by Kaycee at Jun 11, 2025, 12:50 AM

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Julieta
2 months ago
Wait, can the chatbot really handle previous context like that?
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Colette
2 months ago
Zero-shot prompting seems too basic for this.
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Alyce
3 months ago
Few-shot prompting could work, but not sure it’s the best.
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Glynda
3 months ago
Totally agree, prompt chaining makes the most sense here!
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Annabelle
3 months ago
I think prompt chaining is the way to go!
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Mozell
3 months ago
Role prompting could work, but I’m leaning towards prompt chaining since it specifically addresses the need to access previous messages.
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Madelyn
4 months ago
Zero-shot prompting seems too vague for this scenario; I think they need a method that keeps track of the conversation history.
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Paris
4 months ago
I feel like few-shot prompting might be the right choice here since it allows the model to see examples, but I could be mixing it up with something else.
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Dorothy
4 months ago
I think I remember something about prompt chaining being useful for maintaining context in conversations, but I'm not entirely sure.
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Skye
4 months ago
This seems straightforward to me. The chatbot needs to maintain context, so I'd go with prompt chaining. That way it can refer back to earlier parts of the conversation and provide more relevant responses.
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Mozelle
4 months ago
I'm a little confused on the differences between these prompting techniques. I'll have to review my notes, but I'm leaning towards few-shot prompting since that seems like it could help the chatbot learn from examples.
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Elly
5 months ago
Okay, I think I've got this. The key is being able to access previous parts of the conversation, so I'm going to go with prompt chaining. That way the chatbot can build on the context as the conversation goes on.
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France
5 months ago
Hmm, this seems like a tricky one. I'm not sure if zero-shot or role prompting would be enough to maintain context across the conversation. Maybe prompt chaining could work, but I'd have to think that through more.
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Corrinne
7 months ago
Haha, can you imagine the customer's face if the chatbot was like, 'Wait, what was your balance again?' Prompt chaining is the only way to avoid that awkward moment.
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Tommy
5 months ago
D) Use prompt chaining.
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Micaela
5 months ago
C) Use few-shot prompting.
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Casandra
5 months ago
B) Use role prompting.
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Vesta
7 months ago
A) Use zero-shot prompting.
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Corrinne
7 months ago
B) Use role prompting.
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Fannie
7 months ago
A) Use zero-shot prompting.
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Sherell
7 months ago
D) Prompt chaining is the way to go, no doubt. Imagine if the chatbot forgot what the customer's account balance was - that would be a disaster!
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Felix
6 months ago
D) Use prompt chaining.
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Melina
6 months ago
C) Use few-shot prompting.
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Claudia
6 months ago
B) Use role prompting.
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Alex
7 months ago
A) Use zero-shot prompting.
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Antonette
8 months ago
Hmm, I was tempted to go with B) role prompting, but I think D) prompt chaining is the better choice here. Gotta keep that conversation history accessible!
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Bernadine
7 months ago
I see your point, but I still think D) prompt chaining is the most effective way to maintain context in the conversation.
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Aretha
7 months ago
I think C) Use few-shot prompting could also work well to ensure the chatbot can access past interactions.
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Melodie
7 months ago
I agree, D) prompt chaining would be the best option to access previous parts of the conversation.
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Miesha
8 months ago
D) for sure. Maintaining context is key, and prompt chaining is the technique that allows the chatbot to do that seamlessly.
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Lilli
7 months ago
D) Use prompt chaining.
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Zona
7 months ago
C) Use few-shot prompting.
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Rolf
7 months ago
B) Use role prompting.
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Renea
7 months ago
A) Use zero-shot prompting.
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Kattie
8 months ago
I believe prompt chaining would also work well in this scenario.
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Selma
8 months ago
I agree, D) is the correct answer. Prompt chaining allows the AI to reference previous parts of the conversation, which is crucial for handling customer account queries.
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Luke
8 months ago
I agree with Felicidad, few-shot prompting would be the best choice.
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France
8 months ago
D) Prompt chaining seems like the way to go here. The chatbot needs to maintain context across the conversation, and that's what prompt chaining is all about.
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Ressie
7 months ago
A) Use zero-shot prompting.
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Ettie
7 months ago
D) Prompt chaining seems like the way to go here. The chatbot needs to maintain context across the conversation, and that's what prompt chaining is all about.
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Felicidad
8 months ago
I think they should use few-shot prompting.
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