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Google Exam Generative-AI-Leader Topic 1 Question 1 Discussion
Actual exam question for
Google's
Generative-AI-Leader exam
Question #: 1
Topic #: 1
[All Generative-AI-Leader Questions]
Topic #: 1
An organization with a team of live customer service agents wants to improve agent efficiency and customer satisfaction during support interactions. They are looking for a tool that can provide real-time guidance to agents, suggest helpful information, and streamline the support process without fully automating customer conversations. Which component of Google's Customer Engagement Suite should they use?
Suggested Answer:
A
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