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Google ChromeOS Administrator Exam - Topic 5 Question 22 Discussion

Actual exam question for Google's ChromeOS Administrator exam

Question #: 22
Topic #: 5

[All ChromeOS Administrator Questions]

What are two ways customers can open a support case for ChromeOS? Choose 2 answers

AChat support via the Admin console

BContact the device manufacturer

CFile feedback on the device with Alt + Shift +1

DFile case through Customer Care Portal

ESend an email to ChromeOS support

Show Suggested Answer

Suggested Answer: D

Super administrators in Google Workspace have special privileges that allow them to bypass certain security features, including third-party SSO. This is to ensure that they can always access the Admin console for troubleshooting or critical changes, even if the SSO system is malfunctioning. Therefore, when a super admin tests third-party SSO, they won't be prompted with the SSO login screen, but will directly access the console using their Google credentials.

by Yun at Jan 09, 2025, 08:39 AM

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Coleen

9 months ago

I thought sending an email was the only way.

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Willard

9 months ago

Yup, chat support is super easy!

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Lucia

10 months ago

I always contact the device manufacturer for support.

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Maryln

10 months ago

Wait, can you really file a case through the Customer Care Portal?

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Annabelle

10 months ago

You can definitely use chat support via the Admin console!

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Gearldine

10 months ago

I thought sending an email to ChromeOS support was an option, but I can't remember if it was specifically for opening cases.

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Herminia

11 months ago

I vaguely recall something about filing a case through the Customer Care Portal. That sounds familiar.

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Tammy

11 months ago

I'm not entirely sure, but I feel like contacting the device manufacturer could be one of the options too.

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Geraldine

11 months ago

I think one way is definitely through the Admin console chat support. I remember that from the practice questions.

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Lezlie

11 months ago

I feel pretty confident about this one. The Admin console and Customer Care Portal options seem like the most direct ways to open a support case, so I'll go with those.

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Jannette

11 months ago

Hmm, a couple of these options seem a bit ambiguous. I'll need to think through each one carefully to determine the best two answers.

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Elli

11 months ago

I think I've got this one. The key is to identify the options that specifically mention ways to open a support case, rather than general feedback or contacting the manufacturer.

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Fernanda

11 months ago

Okay, let's see. The question is asking for two ways to open a support case for ChromeOS, so I'll need to carefully read through the options and select the two that apply.

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Shasta

11 months ago

This question seems straightforward, but I want to double-check the options to make sure I don't miss anything.

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Denae

1 year ago

D is the way to go. A portal specifically for ChromeOS support? That's convenient. I'll skip the secret feedback shortcut.

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Lisha

1 year ago

B) Contact the device manufacturer

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Bok

1 year ago

A) Chat support via the Admin console

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Carol

1 year ago

D) File case through Customer Care Portal

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Emogene

1 year ago

Haha, C is hilarious! Alt + Shift + 1 to file feedback? What is this, a secret code? I'm going with A and D.

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Sue

1 year ago

Yeah, filing a case through the Customer Care Portal is also a good option.

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Tawny

1 year ago

I've used chat support via the Admin console before, it's pretty convenient.

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Cordie

1 year ago

I think A and D are the best options for opening a support case.

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Irving

1 year ago

I agree, C does sound like a secret code!

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Shenika

1 year ago

I'm pretty sure B and E are the right options. Who needs a portal when you can just contact the manufacturer directly?

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Yaeko

1 year ago

I'm not sure about C and E. I think contacting the device manufacturer or sending an email to ChromeOS support could also be valid ways to open a support case.

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Hillary

1 year ago

A and D are the correct answers. The Admin console and Customer Care Portal are the official support channels for ChromeOS.

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Candra

1 year ago

Exactly, using the Admin console and Customer Care Portal are the recommended ways to open a support case.

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Dustin

1 year ago

Got it, so those are the two official support channels for ChromeOS.

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Mindy

1 year ago

Yes, that's one way. Another option is to file a case through the Customer Care Portal.

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Salley

1 year ago

I think we can open a support case through the Admin console.

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Dorsey

1 year ago

I agree with you, Paris. Chat support via the Admin console and filing a case through Customer Care Portal seem like the most efficient options.

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Paris

1 year ago

I think A and D are the ways to open a support case for ChromeOS.

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