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What are two ways customers can open a support case for ChromeOS? Choose 2 answers
Suggested Answer: D
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Super administrators in Google Workspace have special privileges that allow them to bypass certain security features, including third-party SSO. This is to ensure that they can always access the Admin console for troubleshooting or critical changes, even if the SSO system is malfunctioning. Therefore, when a super admin tests third-party SSO, they won't be prompted with the SSO login screen, but will directly access the console using their Google credentials.
32 comments · newest first
CO
Coleen
11 months ago
I thought sending an email was the only way.
WI
Willard
11 months ago
Yup, chat support is super easy!
LU
Lucia
11 months ago
I always contact the device manufacturer for support.
MA
Maryln
11 months ago
Wait, can you really file a case through the Customer Care Portal?
AN
Annabelle
12 months ago
You can definitely use chat support via the Admin console!
GE
Gearldine
12 months ago
I thought sending an email to ChromeOS support was an option, but I can't remember if it was specifically for opening cases.
HE
Herminia
1 year ago
I vaguely recall something about filing a case through the Customer Care Portal. That sounds familiar.
TA
Tammy
1 year ago
I'm not entirely sure, but I feel like contacting the device manufacturer could be one of the options too.
GE
Geraldine
1 year ago
I think one way is definitely through the Admin console chat support. I remember that from the practice questions.
LE
Lezlie
1 year ago
I feel pretty confident about this one. The Admin console and Customer Care Portal options seem like the most direct ways to open a support case, so I'll go with those.
JA
Jannette
1 year ago
Hmm, a couple of these options seem a bit ambiguous. I'll need to think through each one carefully to determine the best two answers.
EL
Elli
1 year ago
I think I've got this one. The key is to identify the options that specifically mention ways to open a support case, rather than general feedback or contacting the manufacturer.
FE
Fernanda
1 year ago
Okay, let's see. The question is asking for two ways to open a support case for ChromeOS, so I'll need to carefully read through the options and select the two that apply.
SH
Shasta
1 year ago
This question seems straightforward, but I want to double-check the options to make sure I don't miss anything.
DE
Denae
1 year ago
D is the way to go. A portal specifically for ChromeOS support? That's convenient. I'll skip the secret feedback shortcut.
LI
Lisha
1 year ago
B) Contact the device manufacturer
BO
Bok
1 year ago
A) Chat support via the Admin console
CA
Carol
1 year ago
D) File case through Customer Care Portal
EM
Emogene
2 years ago
Haha, C is hilarious! Alt + Shift + 1 to file feedback? What is this, a secret code? I'm going with A and D.
SU
Sue
1 year ago
Yeah, filing a case through the Customer Care Portal is also a good option.
TA
Tawny
1 year ago
I've used chat support via the Admin console before, it's pretty convenient.
CO
Cordie
1 year ago
I think A and D are the best options for opening a support case.
IR
Irving
1 year ago
I agree, C does sound like a secret code!
SH
Shenika
2 years ago
I'm pretty sure B and E are the right options. Who needs a portal when you can just contact the manufacturer directly?
YA
Yaeko
2 years ago
I'm not sure about C and E. I think contacting the device manufacturer or sending an email to ChromeOS support could also be valid ways to open a support case.
HI
Hillary
2 years ago
A and D are the correct answers. The Admin console and Customer Care Portal are the official support channels for ChromeOS.
CA
Candra
1 year ago
Exactly, using the Admin console and Customer Care Portal are the recommended ways to open a support case.
DU
Dustin
1 year ago
Got it, so those are the two official support channels for ChromeOS.
MI
Mindy
1 year ago
Yes, that's one way. Another option is to file a case through the Customer Care Portal.
SA
Salley
1 year ago
I think we can open a support case through the Admin console.
DO
Dorsey
2 years ago
I agree with you, Paris. Chat support via the Admin console and filing a case through Customer Care Portal seem like the most efficient options.
PA
Paris
2 years ago
I think A and D are the ways to open a support case for ChromeOS.