Genesys Exam PC-CIC-Core Topic 2 Question 42 Discussion

Actual exam question for Genesys's PC-CIC-Core exam

Question #: 42
Topic #: 2

All of the following are ways that the Interaction Client or Interaction Desktop can be configured to alert you when you have a new incoming interaction, except:

AYour telephone rings.

BYou receive a text message.

CYour computer plays a .wav file through the speakers.

DThe Interaction .NET Client receives focus.

EA Call Information window appears.

Show Suggested Answer

Suggested Answer: D

by Mari at Nov 17, 2024, 12:34 AM

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Fatima

5 months ago

Hmm, I see your point. But I still think it's B) You receive a text message.

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Anglea

5 months ago

I bet the answer is something like a disco ball dropping from the ceiling and a marching band playing. You know, to really get your attention.

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Emogene

5 months ago

I disagree, I believe the answer is A) Your telephone rings.

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Susy

5 months ago

A) Your telephone rings. Really? Who would think the Interaction Client would make your phone ring? That's just silly.

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Daron

4 months ago

D) The Interaction .NET Client receives focus. I guess that could work too.

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Farrah

4 months ago

C) Your computer plays a .wav file through the speakers. That's a common way to get alerted.

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Vivan

4 months ago

B) You receive a text message. Yeah, that sounds more realistic for a notification.

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Annice

4 months ago

A) Your telephone rings. Really? Who would think the Interaction Client would make your phone ring? That's just silly.

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Fatima

5 months ago

I think the answer is B) You receive a text message.

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Gregoria

5 months ago

D) The Interaction .NET Client receives focus. Hmm, that's an interesting one. I wonder if it's a trick question or if that's actually possible.

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Latonia

4 months ago

C) Your computer plays a .wav file through the speakers.

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Tesha

4 months ago

B) You receive a text message.

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Gertude

5 months ago

A) Your telephone rings.

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Melvin

5 months ago

E) A Call Information window appears. That's the correct answer. The Interaction Client doesn't use text messages or phone calls to alert you.

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Amber

5 months ago

B) You receive a text message. That's not how the Interaction Client or Desktop work. We need to stay focused on the real options here.

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Noah

5 months ago

D) The Interaction .NET Client receives focus.

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Noelia

5 months ago

C) Your computer plays a .wav file through the speakers.

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Merri

5 months ago

A) Your telephone rings.

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