Genesys PureConnect: CIC Core Certification Exam

Certification Provider: Genesys

Exam Name: PureConnect: CIC Core Certification Exam

Number of questions in our database: 60

Exam Version: May. 26, 2023

Exam Official Topics:

Topic 1: Single Topic

Free Genesys PureConnect: CIC Core Certification Exam Exam Actual Questions

The questions for PureConnect: CIC Core Certification Exam were last updated On May. 26, 2023

Question #1

The call center supervisor for your company must have access to the three workgroups that she manages in order to make changes to workgroup membership as necessary and to manage the workgroup settings. You want to ensure she can view only those workgroups in interaction Administrator and nothing else.

How would you configure the supervisor's account to provide access only to the three workgroups?

ACreate a Role and add the supervisor to that Role. In the Role container select the Security tab and select Administrator Access. Then grant the role access to only the three requested workgroups.

BCreate a Role and add the supervisor to that Role. In the Role container select the Security tab and select Administrator Access. Then grant her access to *[all].

CCreate a Role and add the supervisor to that Role. In the Role container select the Security tab and select Master Administrator.

DCreate a Role and add the supervisor to that Role. In the Role container select the Security tab and select Access Control. Then grant the role access to only the three requested workgroups.

Reveal Solution

Correct Answer: A

Question #2

You have been designated as a workgroup supervisor for international Travel Services workgroup. You have just received an assistance request from one of your agents who is having difficulty with a caller.

What two options are available to disposition the request? (Choose two.)

AResponse to the request to chat with the agent.

BIgnore the request.

CYou must call or walk over to the agent to provide assistance.

DForward the request to another supervisor or agent.

Reveal Solution

Correct Answer: A, B

Question #3

What application can you use to build custom workspaces to monitor various aspects of the CIC system and the contact center activity? This application works with other add-on applications, such as Interaction Recorder and Interaction Optimizer.

AInteraction Center Business Manager

BInteraction Reporter

CInteraction Attendant

DInteraction Administrator

Reveal Solution

Correct Answer: A

Question #4

When creating non-managed stations, what must be created so that port 5060 is used for the receive port?

ARegistration or contact line

BRegistration group

CDial group

DDefault station setting

Reveal Solution

Correct Answer: A

Question #5

What security property page would you choose to configure custom Client Button display, permit specific phone number Classifications, and select Queue Views accessible through Interaction Supervisor?

AAdministrator Access

BAccess Control

CSecurity Rights

DMaster Administrator

Reveal Solution

Correct Answer: B

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