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Genesys PureConnect: CIC Core Certification Exam

Certification Provider: Genesys
Exam Name: PureConnect: CIC Core Certification Exam
Number of questions in our database: 60
Exam Version: May. 26, 2023
Exam Official Topics:
  • Topic 1: Single Topic

Free Genesys PureConnect: CIC Core Certification Exam Exam Actual Questions

The questions for PureConnect: CIC Core Certification Exam were last updated On May. 26, 2023

Question #1

The call center supervisor for your company must have access to the three workgroups that she manages in order to make changes to workgroup membership as necessary and to manage the workgroup settings. You want to ensure she can view only those workgroups in interaction Administrator and nothing else.

How would you configure the supervisor's account to provide access only to the three workgroups?

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Correct Answer: A

Question #2

You have been designated as a workgroup supervisor for international Travel Services workgroup. You have just received an assistance request from one of your agents who is having difficulty with a caller.

What two options are available to disposition the request? (Choose two.)

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Correct Answer: A, B

Question #3

What application can you use to build custom workspaces to monitor various aspects of the CIC system and the contact center activity? This application works with other add-on applications, such as Interaction Recorder and Interaction Optimizer.

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Correct Answer: A

Question #4

When creating non-managed stations, what must be created so that port 5060 is used for the receive port?

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Correct Answer: A

Question #5

What security property page would you choose to configure custom Client Button display, permit specific phone number Classifications, and select Queue Views accessible through Interaction Supervisor?

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Correct Answer: B


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