What application enables the IC system administrator to configure virtually every aspect of the Interaction Center on an ongoing basis?
You have configured your default profile and default schedule to have the functionality that you wish callers to hear when they dial in during regular business hours. Now you want to assign your main number to the default profile.
How would you assign the main number to the default profile?
What application enables the IC system administrator to configure virtually every aspect of the Interaction Center on an ongoing basis?
You have a group of remote agents who all require the same set of user permissions within IC.
In the image below, what is the recommended container for configuring user rights for the remote agents.
Submit Cancel
Currently there are no comments in this discussion, be the first to comment!