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Genesys PC-CIC-Core Exam Questions

Status: RETIRED
Exam Name: PureConnect: CIC Core Certification Exam
Exam Code: PC-CIC-Core
Related Certification(s):
  • Genesys Certified Professional Certifications
  • Genesys PureConnect Certifications
Certification Provider: Genesys
Number of PC-CIC-Core practice questions in our database: 60 (updated: 13-12-2024)
Expected PC-CIC-Core Exam Topics, as suggested by Genesys :
  • Topic 1: Administering the CIC System: Management consultants who attempt the Genesys PureConnect: CIC Core exam learn about handling the PureConnect Application Suite. It assesses the ability to identify components, configure IP phones, ACD routing, and manage templates, licenses, security, and compliance.
  • Topic 2: Configuring Call Flows: This topic of the Genesys PC-CIC-Core focuses on the management consultant's ability to manage call flows using the Interaction Attendant UI. It includes configuring auto attendant menus, node structures, voice prompts, managing profiles, file storage, schedules, and operations for menus and queues.
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Danica

13 hours ago
The exam covered PureConnect's multi-channel capabilities. Understand how different channels are configured and managed.
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An

4 days ago
Genesys certification achieved! Pass4Success practice questions were spot-on. Thank you for the quick and effective prep!
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Rodrigo

15 days ago
Interaction Process Automation (IPA) came up more than I expected. Study the process design and execution components.
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Lyndia

1 months ago
Expect questions on PureConnect integration with third-party applications. Know the available integration methods and their use cases.
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Carolynn

1 months ago
Passed the PureConnect CIC Core exam! Pass4Success materials were crucial. Appreciate the time-effective study resources.
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Mariann

1 months ago
Successfully passed! There were several questions on PureConnect licensing. Understand the different license types and how they're applied.
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Val

2 months ago
Interaction Desktop customization was a key topic. Know how to modify layouts and add gadgets. Pass4Success materials were spot on for this!
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Karol

2 months ago
Just became Genesys certified! Pass4Success questions aligned perfectly with the exam. Thanks for the speedy preparation!
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Keshia

2 months ago
The exam included scenarios on configuring workgroups. Study the different workgroup types and their use cases.
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Emilio

3 months ago
Be prepared for questions on skills-based routing. Understand how to set up and manage skills in PureConnect.
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Laquanda

3 months ago
Genesys certification in the bag! Pass4Success practice tests were invaluable. Grateful for the efficient study materials.
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Lon

3 months ago
I successfully passed the Genesys PureConnect exam. The Pass4Success practice questions were very helpful. One question that I found difficult was about configuring call flows, specifically setting up a call recording. I wasn't confident, but I still passed.
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Gail

3 months ago
Interaction Recorder configuration came up. Know the storage options and retention policies. Pass4Success practice exams covered this well!
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Galen

4 months ago
Passed the exam! There were quite a few questions on PureConnect architecture. Make sure you understand the server roles and interactions.
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Tamera

4 months ago
Successfully certified in PureConnect CIC Core! Pass4Success questions were key to my success. Thanks for the quick prep!
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Christa

4 months ago
Just passed the CIC Core Certification Exam! The practice questions from Pass4Success were a big help. A challenging question was about administering the CIC system, focusing on configuring system backups. I wasn't sure of the exact steps, but I got through it.
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Arletta

4 months ago
Quality management questions were prevalent. Study the different components of the quality management process in PureConnect.
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Delmy

5 months ago
I passed the Genesys PureConnect exam! The Pass4Success practice questions were extremely useful. One tricky question involved configuring call flows, particularly setting up a call routing rule. I wasn't entirely sure, but I still managed to pass.
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Louisa

5 months ago
Interaction Conference was a topic I wasn't expecting. Know the setup process and key features. Thanks to Pass4Success for covering this in their materials!
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Ashlee

5 months ago
Passed my Genesys exam today! Pass4Success provided excellent prep materials. Appreciate the time-saving resources!
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Chaya

5 months ago
Excited to share that I passed the CIC Core Certification Exam. The practice questions from Pass4Success were a great help. One question that stood out was about administering the CIC system, asking how to set up system alerts. I had to make an educated guess, but it paid off.
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Deandrea

5 months ago
The exam had several scenarios on troubleshooting common issues. Familiarize yourself with the PureConnect troubleshooting tools and methodologies.
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Nguyet

6 months ago
I passed the Genesys PureConnect exam with flying colors! The Pass4Success practice questions were invaluable. There was a tough question on configuring call flows, specifically about setting up a call queue. I wasn't sure of the exact configuration, but I managed to pass.
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Francine

6 months ago
PureConnect CIC Core cert achieved! Pass4Success made it possible with their relevant practice questions. Thank you!
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Daryl

6 months ago
Happy to announce that I passed the CIC Core Certification Exam. The practice questions from Pass4Success were spot on. A memorable question was about administering the CIC system, focusing on configuring user permissions. I had to think hard, but I made it.
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Maxima

6 months ago
Don't underestimate the importance of understanding PureConnect's reporting capabilities. Expect questions on different report types and their use cases.
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Sherly

7 months ago
I successfully cleared the Genesys PureConnect exam! Thanks to Pass4Success practice questions, I felt prepared. One challenging question involved configuring call flows, particularly setting up an IVR menu. I wasn't 100% confident, but I still passed.
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Bonita

7 months ago
Aced the Genesys certification! Pass4Success questions were incredibly helpful. Grateful for the efficient study resources.
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Pamella

7 months ago
Interaction Analyzer came up quite a bit. Study the key features and how it integrates with other PureConnect modules. Pass4Success practice questions really helped me prepare!
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Cherry

7 months ago
Thrilled to share that I passed the CIC Core Certification Exam. The practice questions from Pass4Success were a lifesaver. There was this tricky question on administering the CIC system, asking about the best practices for user role management. I had to guess a bit, but it worked out in the end.
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Anisha

8 months ago
I just passed the Genesys PureConnect: CIC Core Certification Exam! The Pass4Success practice questions were incredibly helpful. One question I remember was about configuring call flows, specifically how to set up a call transfer to an external number. I wasn't entirely sure about the exact steps, but I managed to get through it.
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Jeffrey

8 months ago
Just passed the Genesys PureConnect CIC Core exam! The questions on IVR configuration were tricky. Make sure you understand the different components and how they interact.
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Leota

8 months ago
Just passed the Genesys PureConnect CIC Core exam! Pass4Success materials were spot-on. Thanks for the quick prep!
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Callie

10 months ago
Just aced the Genesys CIC Core exam! Pass4Success's relevant questions made all the difference. Thanks for the efficient prep!
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Devora

10 months ago
Just passed the Genesys PureConnect CIC Core exam! Pass4Success's prep materials were spot-on. Thanks for helping me succeed in such a short time!
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Emile

10 months ago
Genesys PureConnect exam: check! Pass4Success's materials were a lifesaver. Prepared me well in no time. Thank you!
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Marleen

11 months ago
Reporting was a significant part of the exam. You might encounter questions about creating custom reports and interpreting data. Familiarize yourself with the Interaction Reporter tool. I'm grateful to Pass4Success for providing relevant exam questions that helped me pass in a short time.
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Bettye

11 months ago
Passed my Genesys certification thanks to Pass4Success! Their exam questions were perfect for quick preparation. Highly recommend!
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Lelia

12 months ago
Wow, the Genesys exam was tough, but I made it! Pass4Success's questions were incredibly relevant. Grateful for their efficient prep resources.
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Free Genesys PC-CIC-Core Exam Actual Questions

Note: Premium Questions for PC-CIC-Core were last updated On 13-12-2024 (see below)

Question #1

Agents in your contact center are complaining that they do not have time to complete their after call work before a new call arrives.

How can you use CIC features to address this problem?

Reveal Solution Hide Solution
Correct Answer: A

Question #2

All of the following are ways that the Interaction Client or Interaction Desktop can be configured to alert you when you have a new incoming interaction, except:

Reveal Solution Hide Solution
Correct Answer: D

Question #3

What application enables the IC system administrator to configure virtually every aspect of the Interaction Center on an ongoing basis?

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Correct Answer: B

Question #4

When inbound callers select the Accounting workgroup from the automated attendant menu, you want to play an audio file with a list of choices available to them, such as, Request a Callback and Leave a Voicemail.

What queue operation would you use to configure this functionality?

Reveal Solution Hide Solution
Correct Answer: A

Question #5

What must an Administrator configure in order to allow a user to take advantage of CIC Unified Messaging features?

Reveal Solution Hide Solution
Correct Answer: A

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