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Genesys PureConnect: CIC Core Certification Exam

Certification Provider: Genesys
Exam Name: PureConnect: CIC Core Certification Exam
Number of questions in our database: 60
Exam Version: Apr. 06, 2024
Exam Official Topics:
  • Topic 1: Single Topic
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Free Genesys PureConnect: CIC Core Certification Exam Exam Actual Questions

The questions for PureConnect: CIC Core Certification Exam were last updated On Apr. 06, 2024

Question #1

What is a View in Interaction Center Business Manager?

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Correct Answer: A

Question #2

What application enables the IC system administrator to configure virtually every aspect of the Interaction Center on an ongoing basis?

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Correct Answer: B

Question #3

You have configured your default profile and default schedule to have the functionality that you wish callers to hear when they dial in during regular business hours. Now you want to assign your main number to the default profile.

How would you assign the main number to the default profile?

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Correct Answer: A

Question #4

What application enables the IC system administrator to configure virtually every aspect of the Interaction Center on an ongoing basis?

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Correct Answer: B

Question #5

You have a group of remote agents who all require the same set of user permissions within IC.

In the image below, what is the recommended container for configuring user rights for the remote agents.

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Correct Answer: G


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