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Genesys Exam PC-CIC-Core Topic 2 Question 39 Discussion

Actual exam question for Genesys's PC-CIC-Core exam
Question #: 39
Topic #: 2
[All PC-CIC-Core Questions]

What must an Administrator configure in order to allow a user to take advantage of CIC Unified Messaging features?

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Suggested Answer: D

by Tawny at Sep 16, 2024, 07:47 PM

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Breana
9 months ago
Option A is the clear choice here. Why overcomplicate things when a simple workgroup will do the job? The Marketing team doesn't need all the bells and whistles.
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Alverta
9 months ago
Option D? Really? That's so 90s. I'm going with Option C - Roles all the way, baby!
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Laine
8 months ago
I'm going with Option C - Roles all the way, baby!
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Adell
8 months ago
I'm going with Option C - Roles all the way, baby!
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Felicia
9 months ago
Option D? Really? That's so 90s.
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Theron
9 months ago
Option D? Really? That's so 90s.
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Lashaunda
9 months ago
I prefer option B. Assigning an extension and ACD queue type might be useful for future scalability.
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Deane
9 months ago
Option D is the way to go. Who doesn't love a good old-fashioned Department container? Keeps things nice and organized!
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Princess
9 months ago
Option B is the way to go. Gotta give the Marketing team their own extension and queue, even if they don't need it. Gotta keep the boss happy!
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Reena
8 months ago
Option B is the way to go. Gotta give the Marketing team their own extension and queue, even if they don't need it. Gotta keep the boss happy!
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Rusty
9 months ago
B) Create a Workgroup called \'Marketing\'. Add all members of the Marketing department to the Marketing workgroup. Assign the appropriate extension to that workgroup and ensure that it is assigned an ACD queue type.
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Donte
9 months ago
A) Create a \'Marketing\' workgroup. Do not assign an extension or queue. Add all members of the Marketing department to the marketing workgroup.
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Augustine
10 months ago
I agree with Bettina. Option A seems like the most straightforward solution for this scenario.
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Willard
10 months ago
Haha, I bet the Marketing manager will be disappointed if they don't get their own ACD queue! Option B it is!
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Kenny
10 months ago
I agree with Gail, Option A is the way to go. Keeps it simple and straightforward.
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Gail
10 months ago
Option A looks good to me. No need for call routing, just a simple workgroup to display the Marketing team members.
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Lynda
9 months ago
Sounds good, no need for call routing, just a tab to display the Marketing team.
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Marsha
9 months ago
Let's create a 'Marketing' workgroup and add all members to it.
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Mindy
9 months ago
Agreed, it seems like the simplest solution.
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Bettyann
9 months ago
I think we should go with option A.
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Bettina
10 months ago
I think option A is the best choice. We just need a tab to display the members, no need for call routing.
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