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Genesys Exam PC-CIC-Core Topic 2 Question 34 Discussion

Actual exam question for Genesys's PC-CIC-Core exam

Question #: 34
Topic #: 2

[All PC-CIC-Core Questions]

You want to configure your automated attendant so that when a caller wants to speak directly to a sales representative in the Sales workgroup, they press 1.

What type of operation in interaction Attendant would you use for this functionality?

AGroup Transfer

BAgent Transfer

CMenu Transfer

DExternal Transfer

Show Suggested Answer

Suggested Answer: A

by Carlee at Aug 23, 2024, 07:42 PM

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Lorrie

7 months ago

I believe it's C) Menu Transfer because it allows for specific options like pressing 1 for sales.

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Jacquelyne

7 months ago

I'm not sure, but I think Group Transfer could also work for this.

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Paulina

7 months ago

B) Agent Transfer, no doubt. I mean, who wants to waste time navigating through a menu when you just want to talk to a real person? Unless the sales team is full of robots, of course.

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Alida

6 months ago

D) External Transfer

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Antione

6 months ago

C) Menu Transfer

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Ronald

6 months ago

B) Agent Transfer

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Ettie

6 months ago

A) Group Transfer

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Katheryn

8 months ago

Hmm, I'm torn between B and C. Maybe I'll just roll a dice to decide. Hey, at least it's not as random as the sales reps' fashion choices!

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Marti

8 months ago

I agree with Rolland, Menu Transfer makes sense for this functionality.

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Fannie

8 months ago

C) Menu Transfer is the obvious choice here. Gotta give the caller some options before sending them straight to the sales team, you know?

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Merilyn

7 months ago

C) Menu Transfer is the obvious choice here. Gotta give the caller some options before sending them straight to the sales team, you know?

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Reynalda

7 months ago

D) External Transfer

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Kelvin

7 months ago

C) Menu Transfer

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Alfred

7 months ago

B) Agent Transfer

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Elke

7 months ago

A) Group Transfer

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Laurel

8 months ago

I'd go with option B. Agent Transfer seems like the way to go to directly connect the caller with a sales rep in the sales workgroup.

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Gerald

7 months ago

I agree, Agent Transfer is the most suitable option for this functionality.

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Gerald

7 months ago

I think option B is the best choice. Agent Transfer is the way to go for connecting the caller directly to a sales rep.

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Rolland

8 months ago

I think the answer is C) Menu Transfer.

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