Genesys Exam PC-CIC-Core Topic 1 Question 33 Discussion

Actual exam question for Genesys's PureConnect: CIC Core Certification Exam exam

Question #: 33
Topic #: 1

[All PureConnect: CIC Core Certification Exam Questions]

You have configured your default profile and default schedule to have the functionality that you wish callers to hear when they dial in during regular business hours. Now you want to assign your main number to the default profile.

How would you assign the main number to the default profile?

AYou can't assign a number to the default profile. You must create a custom profile and assign the main number to that.

BAssign the main number in the Incoming Call Selection area of the Default Profile property window.

CCheck 'Use this profile to process incoming calls with any of the following DNIS values', then enter the number into the text box.

DCheck 'Use this profile to process incoming calls with any of the following ANI values', then enter the number into the text box.

Show Suggested Answer

Suggested Answer: A

by Ona at Aug 09, 2024, 01:24 AM

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22 days ago

Hmm, I'm not sure about that 'Use this profile to process incoming calls with any of the following DNIS values' option. Sounds a bit overcomplicated for a simple main number assignment.

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Eladia

9 days ago

B) Assign the main number in the Incoming Call Selection area of the Default Profile property window.

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Na

14 days ago

A) You can't assign a number to the default profile. You must create a custom profile and assign the main number to that.

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Cordie

30 days ago

B) Assign the main number in the Incoming Call Selection area of the Default Profile property window.

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Delila

1 months ago

I'm a bit confused, isn't the default profile meant to be, well, default? Why would we need to create a custom profile just to assign the main number?

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Aileen

C) Check 'Use this profile to process incoming calls with any of the following DNIS values', then enter the number into the text box.

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Karl

14 days ago

B) Assign the main number in the Incoming Call Selection area of the Default Profile property window.

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Clorinda

1 months ago

Option B is the way to go! Assigning the main number in the Incoming Call Selection area of the Default Profile property window is the easiest and most straightforward approach.

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Deandrea

14 days ago

B) Assign the main number in the Incoming Call Selection area of the Default Profile property window.

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