Genesys Exam PC-CIC-Core Topic 1 Question 30 Discussion

Actual exam question for Genesys's PC-CIC-Core exam

Question #: 30
Topic #: 1

The Sales Manager and Accounts Manager roles must allow all members to dial internationally.

How would you configure the IC system to allow international dialing for users in these two roles?

ADetermine the list of users for each role and then grant them international dialing privileges by opening each user account and selecting International from the Phone Classifications on the Admin Access dialog box.

BAll Interaction Center users can dial all phone classifications by default, so they already have this privilege.

CFrom each Roles' property dialog box, select Security, Access Control and then Phone number Classifications, then select International.

DFrom the Interaction Client, each user should right-click on the 'Make Call' button and select international from the list of phone classifications.

Show Suggested Answer

Suggested Answer: G

by Marsha at Jun 29, 2024, 11:39 PM

Limited Time Offer

25%

Off

Get Premium PC-CIC-Core Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Norah

11 months ago

Ah, the old 'which container is best for remote agent permissions' conundrum. I'm going with Groups and hoping I don't end up in the dog house!

upvoted 0 times

...

Roosevelt

11 months ago

This is a tricky one. I'm leaning towards Workgroups, but I better double-check the documentation just to be sure.

upvoted 0 times

...

Renato

11 months ago

Hmm, I'd say User Groups. It's the perfect container for managing permissions for a group of users with the same needs.

upvoted 0 times

Kanisha

10 months ago

User Groups is the most efficient option for granting the same set of user permissions to a group of remote agents.

upvoted 0 times

...

Artie

10 months ago

I agree, User Groups is the recommended container for configuring user rights for remote agents.

upvoted 0 times

...

Geoffrey

11 months ago

User Groups is definitely the way to go. It simplifies managing permissions for multiple users.

upvoted 0 times

...

1 years ago

Groups, for sure! That's the way to go when you have a bunch of remote agents who need the same permissions.

upvoted 0 times

Yoko

1 years ago

Definitely Groups

upvoted 0 times

...

Gerald

1 years ago

Groups

upvoted 0 times

...

Tamesha

1 years ago

I think the recommended container for configuring user rights for the remote agents is Groups.

upvoted 0 times

...