Genesys Exam PC-CIC-Core Topic 1 Question 29 Discussion

Actual exam question for Genesys's PC-CIC-Core exam

Question #: 29
Topic #: 1

You are configuring an email schedule in Interaction Attendant. You want to send a reply when an email is received so that the sender knows that they should expect a response within 24 hours.

What operation would you use to provide this functionality?

ABuild Reply

BEmail Transfer

CEmail Callback

DSet Routing Options

Show Suggested Answer

Suggested Answer: B

by Leota at Jun 22, 2024, 12:34 PM

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Stefania

12 months ago

You know, if this was a question about the Interaction Center's sense of humor, I'd vote for Interaction Jester. But alas, it's not. B it is!

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Bette

12 months ago

Interaction Attendant? Isn't that just for the front-line agents? This is an admin question, people! B is the way to go.

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Lilli

10 months ago

Yes, Interaction Administrator is the application for system administrators.

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Launa

11 months ago

I agree, B is the correct answer.

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Karan

11 months ago

B) Interaction Administrator

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Herman

11 months ago

Yes, Interaction Administrator is the application for system administrators.

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Gladis

11 months ago

I agree, B is the correct answer.

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Rasheeda

11 months ago

B) Interaction Administrator

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Fletcher

12 months ago

I believe it's B) Interaction Administrator because it sounds like the role that would have the authority to configure the system.

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Karon

1 years ago

I'm not sure, but I think D) Setup Assistant could also be a possibility.

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Vanesa

1 years ago

I agree with Cory, Interaction Administrator makes sense.

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Raul

1 years ago

Setup Assistant? Really? That's like asking a rocket scientist to use a calculator. Interaction Administrator all the way!

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Magnolia

11 months ago

I agree, Setup Assistant is too basic for configuring the Interaction Center.

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Simona

12 months ago

Interaction Administrator all the way!

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Eden

1 years ago

Hmm, Interaction Designer seems pretty cool too. I mean, who doesn't love a good drag-and-drop interface, am I right?

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Dana

1 years ago

B) Interaction Administrator

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Fernanda

1 years ago

A) Interaction Attendant

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Cory

1 years ago

I think the answer is B) Interaction Administrator.

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Page

1 years ago

Interaction Administrator, of course! That's the go-to tool for configuring the Interaction Center. Gotta love that granular control.

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Dustin

12 months ago

I always use Interaction Administrator for making any changes to the IC system.

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Marge

12 months ago

I agree, it gives you so much control over every aspect of the system.

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Laticia

1 years ago

Interaction Administrator is definitely the way to go for configuring the Interaction Center.

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