Genesys Exam PC-CIC-Core Topic 1 Question 28 Discussion

Actual exam question for Genesys's PC-CIC-Core exam

Question #: 28
Topic #: 1

The International Sales manager at your company wants to ensure that each agent gets a chance to be the first in line for a sales call. He wants calls looped through the list of agents logged into the queue, starting with the first agent and "remembering' the last user who was sent a call. Each new call will go to the agent in the list after the last agent who received a call.

What type of queue is designed to perform in this manner?

ASequential

BRound-robin

CCustom

DACD

EGroup Ring

Show Suggested Answer

Suggested Answer: D

by Kimbery at May 31, 2024, 05:39 AM

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Nobuko

1 years ago

I'd go with Option A. Gotta keep it simple, stupid! This is Marketing we're talking about, not the Secret Service.

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Linsey

12 months ago

Definitely, keeping it simple is key in this situation.

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Elbert

1 years ago

I agree, no need to overcomplicate things for the Marketing department.

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Erick

1 years ago

Option A sounds like the best choice. Simple and straightforward.

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Kathryn

1 years ago

Option A all the way! Why over-engineer this? A simple workgroup without any call routing is exactly what the manager asked for. Plus, it'll save us a headache down the line.

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Arlen

1 years ago

Option B feels like overkill. Do we really need to assign an extension and ACD queue just to get a Marketing tab? Talk about gilding the lily!

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Shizue

1 years ago

Option C is tempting, but I'm not sure a Role is the best fit here. Sounds like we just need a simple departmental grouping, not any special permissions or access controls.

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Lacey

1 years ago

I'm going with Option D. Creating a Marketing object in the Department container just seems the cleanest and most logical way to organize this requirement.

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Sheridan

1 years ago

Yeah, Option D definitely seems like the most organized way to handle this requirement.

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Lazaro

1 years ago

I agree, creating a Marketing object in the Department container seems like the most logical solution.

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Leota

1 years ago

Option D sounds like the best choice. It's a clean way to organize the Marketing department.

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Gracie

1 years ago

Option A seems the most straightforward way to get a Marketing tab without any call routing. Why complicate things with an ACD queue?

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Stephaine

1 years ago

Option A seems like the best choice for this situation.

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Major

1 years ago

A) Create a 'Marketing' workgroup. Do not assign an extension or queue. Add all members of the Marketing department to the marketing workgroup.

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Chandra

1 years ago

I agree, there's no need for call routing if it's not necessary. Option A is the way to go.

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Mirta

1 years ago

Option A seems like the best choice. It's simple and meets the manager's requirements.

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Monroe

1 years ago

Option A seems like the best choice for the manager's request. No need for call routing.

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Kanisha

1 years ago

A) Create a 'Marketing' workgroup. Do not assign an extension or queue. Add all members of the Marketing department to the marketing workgroup.

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Jaleesa

1 years ago

I agree with Markus. Option A is the most straightforward and meets the manager's requirements.

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Markus

1 years ago

I think option A is the best choice. We just need a tab to display the members, no need for call routing.

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