Genesys Exam PC-CIC-Core Topic 1 Question 26 Discussion

Actual exam question for Genesys's PC-CIC-Core exam

Question #: 26
Topic #: 1

The manager of the Marketing department wants a tab available, in the CIC client applications, that displays all of the members of the Marketing department. However, she does not need any kind of call routing for the department.

How do you configure this?

ACreate a 'Marketing' workgroup. Do not assign an extension or queue. Add all members of the Marketing department to the marketing workgroup.

BCreate a Workgroup called 'Marketing'. Add all members of the Marketing department to the Marketing workgroup. Assign the appropriate extension to that workgroup and ensure that it is assigned an ACD queue type.

CCreate a Role for the Marketing department and assign the appropriate extension to that role. Add all members of the Marketing department to the Marketing role.

DCreate a Marketing object in the Department container of Interaction Administrator. Add all members of the Marketing department to the container.

Show Suggested Answer

Suggested Answer: D

by Aliza at May 07, 2024, 09:58 PM

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12 months ago

What do you think the answer is for the Marketing department tab configuration?

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