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Genesys Exam PC-CIC-Core Topic 1 Question 25 Discussion

Actual exam question for Genesys's PC-CIC-Core exam
Question #: 25
Topic #: 1
[All PC-CIC-Core Questions]

When new users are added to your IC system, they receive an initial password of 1234. Since this isn't their network login, you don't require that they change their password when they first log in. Recently, a disgruntled former employee, John Doe, was caught making long distance calls through the IC system. You checked to ensure that John's user account was deleted. Upon further investigation, you find that John accessed the system using a current user's extension and password that had not been changed from 1234.

What three things can you do to prevent this from happening in the future? (Choose three.)

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Suggested Answer: G

Contribute your Thoughts:

Sharee
1 years ago
True, roles provide easier management of permissions across multiple users.
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Stacey
1 years ago
I considered Workgroups, but roles seem more fitting since it's about permissions specifically.
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Lyla
1 years ago
But could it also be H) Workgroups? They are generally used for grouping users.
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Lashonda
1 years ago
I agree, roles make sense for managing permissions efficiently.
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Dulce
1 years ago
It was tricky. I think the right answer is F) Roles.
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Eveline
1 years ago
What do you think about the question on user permissions for remote agents?
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