Genesys Exam PC-CIC-Core Topic 1 Question 23 Discussion

Actual exam question for Genesys's PureConnect: CIC Core Certification Exam exam

Question #: 23
Topic #: 1

[All PureConnect: CIC Core Certification Exam Questions]

What is a View in Interaction Center Business Manager?

AViews are the windows that provide data, such as agent and workgroup statistics, historical reporting data, and system information.

BViews provide a way to manipulate the configuration of agents and workgroups.

CViews contain the system and custom workspaces.

DViews are only used to set alerts within Interaction Center Business Manager.

Show Suggested Answer

Suggested Answer: A

by Timothy at Apr 09, 2024, 01:29 PM

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Mariko

8 days ago

Hey, do we get partial credit if we choose C? I mean, views do contain the system and custom workspaces, right? That seems relevant, even if it's not the primary function.

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Dong

10 days ago

I'm with Lavina and 2 on this one. A is the way to go. Views are all about displaying the data, not configuring the system.

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Chery

11 days ago

I don't think so, Anisha. B is talking about configuring agents and workgroups, which is a separate feature from the data and reporting views. A is definitely the correct answer here.

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Anisha

12 days ago

Hmm, I'm not so sure. I was thinking B might be the right answer. Views provide a way to manipulate the configuration of agents and workgroups, right? That seems like a pretty key function.

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Maddie

14 days ago

I agree with Lavina. It's a pretty simple question, and I think A is the clear answer. Views are the interface that allows us to see all the relevant data in Interaction Center Business Manager.

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I think this question is pretty straightforward. The correct answer is A - Views are the windows that provide data, such as agent and workgroup statistics, historical reporting data, and system information.

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