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Genesys Exam PC-CIC-Core Topic 1 Question 33 Discussion

Actual exam question for Genesys's PC-CIC-Core exam
Question #: 33
Topic #: 1
[All PC-CIC-Core Questions]

You have configured your default profile and default schedule to have the functionality that you wish callers to hear when they dial in during regular business hours. Now you want to assign your main number to the default profile.

How would you assign the main number to the default profile?

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Suggested Answer: A

by Ona at Aug 09, 2024, 01:24 AM

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Azzie
10 months ago
I agree with Barrett, option B seems like the correct way to assign the main number to the default profile.
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Barrett
10 months ago
I think option B makes sense because it specifically mentions assigning the main number in the Default Profile.
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Catalina
11 months ago
Haha, I love how the exam tries to trick us with all these fancy-sounding options. But at the end of the day, good old option B is the way to go!
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Elinore
9 months ago
I always go for the straightforward option. No need to overcomplicate things.
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Dana
10 months ago
Exactly, just stick to the basics and you'll be fine.
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Leonardo
10 months ago
Yeah, I agree. The exam likes to throw in some distractions, but we just need to focus on the main task.
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Veronique
10 months ago
Option B is definitely the way to go. Simple and effective.
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Dana
11 months ago
Option D is a bit of a head-scratcher. Why would we use ANI values to assign the main number? That's just asking for trouble.
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Annita
11 months ago
Hmm, I'm not sure about that 'Use this profile to process incoming calls with any of the following DNIS values' option. Sounds a bit overcomplicated for a simple main number assignment.
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Eladia
10 months ago
B) Assign the main number in the Incoming Call Selection area of the Default Profile property window.
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Na
11 months ago
A) You can't assign a number to the default profile. You must create a custom profile and assign the main number to that.
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Cordie
11 months ago
B) Assign the main number in the Incoming Call Selection area of the Default Profile property window.
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Delila
11 months ago
I'm a bit confused, isn't the default profile meant to be, well, default? Why would we need to create a custom profile just to assign the main number?
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Una
10 months ago
A) You can't assign a number to the default profile. You must create a custom profile and assign the main number to that.
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Aileen
10 months ago
C) Check 'Use this profile to process incoming calls with any of the following DNIS values', then enter the number into the text box.
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Karl
11 months ago
B) Assign the main number in the Incoming Call Selection area of the Default Profile property window.
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Clorinda
11 months ago
Option B is the way to go! Assigning the main number in the Incoming Call Selection area of the Default Profile property window is the easiest and most straightforward approach.
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Glendora
10 months ago
A) You can't assign a number to the default profile. You must create a custom profile and assign the main number to that.
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Denny
10 months ago
C) Check 'Use this profile to process incoming calls with any of the following DNIS values', then enter the number into the text box.
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Deandrea
11 months ago
B) Assign the main number in the Incoming Call Selection area of the Default Profile property window.
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