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Genesys Exam PC-CIC-Core Topic 1 Question 31 Discussion

Actual exam question for Genesys's PC-CIC-Core exam
Question #: 31
Topic #: 1
[All PC-CIC-Core Questions]

What is a View in Interaction Center Business Manager?

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Suggested Answer: A

by Loreta at Jul 10, 2024, 11:44 AM

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Louisa
11 months ago
Yep, gotta go with A on this one. Views are the backbone of Interaction Center Business Manager. Without them, we'd be flying blind.
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Antonio
11 months ago
Haha, D is definitely not the right answer. Views are way more than just setting alerts. That's just a small part of their functionality.
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Orville
10 months ago
C) Views contain the system and custom workspaces.
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Clay
10 months ago
A) Views are the windows that provide data, such as agent and workgroup statistics, historical reporting data, and system information.
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Cortney
11 months ago
C seems like a good option too. Views contain the workspaces, which is where we can customize the agent and workgroup settings.
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Svetlana
11 months ago
C seems like a good option too. Views contain the workspaces, which is where we can customize the agent and workgroup settings.
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Elenora
11 months ago
C) Views contain the system and custom workspaces.
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Antonio
11 months ago
A) Views are the windows that provide data, such as agent and workgroup statistics, historical reporting data, and system information.
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Twanna
11 months ago
I agree with Alyce, Views in Interaction Center Business Manager are mainly for providing data and system information, so A) Views are the windows that provide data, such as agent and workgroup statistics, historical reporting data, and system information.
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Barney
11 months ago
I'm not sure about that, I think Views are used to set alerts within Interaction Center Business Manager, so D) Views are only used to set alerts within Interaction Center Business Manager.
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Leslie
12 months ago
I believe Views in Interaction Center Business Manager also contain the system and custom workspaces, so C) Views contain the system and custom workspaces.
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Nickie
12 months ago
I agree with Leeann. Views are the windows that display all the important information we need to manage our contact center.
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Salome
10 months ago
I agree, views are essential for managing our contact center efficiently.
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Nadine
10 months ago
C) Views contain the system and custom workspaces.
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Cyril
10 months ago
A) Views are the windows that provide data, such as agent and workgroup statistics, historical reporting data, and system information.
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Staci
11 months ago
I agree, views are essential for managing our contact center efficiently.
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Shawna
11 months ago
C) Views contain the system and custom workspaces.
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Crista
11 months ago
A) Views are the windows that provide data, such as agent and workgroup statistics, historical reporting data, and system information.
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Alyce
12 months ago
I think a View in Interaction Center Business Manager is A) Views are the windows that provide data, such as agent and workgroup statistics, historical reporting data, and system information.
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Leeann
1 years ago
Option A is the correct answer. Views in Interaction Center Business Manager provide data and analytics for agents and workgroups.
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Brandon
11 months ago
C) Views contain the system and custom workspaces.
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Lottie
11 months ago
Kimbery: That's interesting, I didn't know Views could be used to configure agents and workgroups.
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Kimbery
11 months ago
B) Views provide a way to manipulate the configuration of agents and workgroups.
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Raul
11 months ago
Raul: Thanks for clarifying that! I wasn't sure what a View was in Interaction Center Business Manager.
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Noah
12 months ago
A) Views are the windows that provide data, such as agent and workgroup statistics, historical reporting data, and system information.
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