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Genesys GE0-807 Exam - Topic 7 Question 28 Discussion

You would like to record what the customer hears and says from the very beginning of the call to when it is terminated, regardless of whether or not an agent transferred the call, or created a conference, and so on. Which ON type should you use to enable recording?
A) Extension
B) RP
C) Trunk
D) VOIP port

Genesys GE0-807 Exam - Topic 7 Question 28 Discussion

Actual exam question for Genesys's GE0-807 exam
Question #: 28
Topic #: 7
[All GE0-807 Questions]

You would like to record what the customer hears and says from the very beginning of the call to when it is terminated, regardless of whether or not an agent transferred the call, or created a conference, and so on. Which ON type should you use to enable recording?

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Suggested Answer: A

by Theodora at May 08, 2022, 02:40 AM

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Ruthann
10 months ago
Not sure about that, seems too simple.
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Chanel
10 months ago
Wait, can you really record everything with just one type?
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Katheryn
10 months ago
I agree with Trunk, it covers all scenarios.
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Daniel
11 months ago
Definitely not A, Extension.
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Brittni
11 months ago
I think the right answer is C, Trunk.
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Dorian
11 months ago
I thought VOIP port was related to internet calls, but I'm not confident if it would record both sides of the conversation.
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Sharika
11 months ago
I remember practicing a similar question, and I think the Trunk option could be the one that allows for full call recording, especially with transfers.
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Corrie
11 months ago
I think we might need to use the RP type for recording, but I'm not entirely sure if that's the right choice for capturing everything.
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Ma
11 months ago
I feel like the Extension type might only capture the agent's side, but I can't recall if it covers the entire call.
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Elina
11 months ago
Okay, let's see. The key is to focus on the specific phenomena mentioned in the answer choices and try to match them to what we know about the NSA network.
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Charolette
11 months ago
Disabling multi-threading? That doesn't sound right. I'm pretty sure that would just make the performance worse. I'll focus on the asynchronous and timeout options.
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