Genesys GE0-807 Exam - Topic 7 Question 28 Discussion

Actual exam question for Genesys's GE0-807 exam

Question #: 28
Topic #: 7

You would like to record what the customer hears and says from the very beginning of the call to when it is terminated, regardless of whether or not an agent transferred the call, or created a conference, and so on. Which ON type should you use to enable recording?

AExtension

BRP

CTrunk

DVOIP port

Show Suggested Answer

Suggested Answer: A

by Theodora at May 08, 2022, 02:40 AM

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Ruthann

4 months ago

Not sure about that, seems too simple.

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Chanel

4 months ago

Wait, can you really record everything with just one type?

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Katheryn

4 months ago

I agree with Trunk, it covers all scenarios.

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Daniel

4 months ago

Definitely not A, Extension.

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Brittni

5 months ago

I think the right answer is C, Trunk.

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Dorian

5 months ago

I thought VOIP port was related to internet calls, but I'm not confident if it would record both sides of the conversation.

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Sharika

5 months ago

I remember practicing a similar question, and I think the Trunk option could be the one that allows for full call recording, especially with transfers.

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Corrie

5 months ago

I think we might need to use the RP type for recording, but I'm not entirely sure if that's the right choice for capturing everything.

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Ma

5 months ago

I feel like the Extension type might only capture the agent's side, but I can't recall if it covers the entire call.

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Elina

5 months ago

Okay, let's see. The key is to focus on the specific phenomena mentioned in the answer choices and try to match them to what we know about the NSA network.

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Charolette

5 months ago

Disabling multi-threading? That doesn't sound right. I'm pretty sure that would just make the performance worse. I'll focus on the asynchronous and timeout options.

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