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You would like to record what the customer hears and says from the very beginning of the call to when it is terminated, regardless of whether or not an agent transferred the call, or created a conference, and so on. Which ON type should you use to enable recording?
Suggested Answer: A
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11 comments · newest first
RU
Ruthann
12 months ago
Not sure about that, seems too simple.
CH
Chanel
1 year ago
Wait, can you really record everything with just one type?
KA
Katheryn
1 year ago
I agree with Trunk, it covers all scenarios.
DA
Daniel
1 year ago
Definitely not A, Extension.
BR
Brittni
1 year ago
I think the right answer is C, Trunk.
DO
Dorian
1 year ago
I thought VOIP port was related to internet calls, but I'm not confident if it would record both sides of the conversation.
SH
Sharika
1 year ago
I remember practicing a similar question, and I think the Trunk option could be the one that allows for full call recording, especially with transfers.
CO
Corrie
1 year ago
I think we might need to use the RP type for recording, but I'm not entirely sure if that's the right choice for capturing everything.
MA
Ma
1 year ago
I feel like the Extension type might only capture the agent's side, but I can't recall if it covers the entire call.
EL
Elina
1 year ago
Okay, let's see. The key is to focus on the specific phenomena mentioned in the answer choices and try to match them to what we know about the NSA network.
CH
Charolette
1 year ago
Disabling multi-threading? That doesn't sound right. I'm pretty sure that would just make the performance worse. I'll focus on the asynchronous and timeout options.