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Genesys GE0-806 Exam - Topic 9 Question 29 Discussion

Posted by Delmy on May 05, 2022 at 04:27 AM

When using Schedule Bidding where several Agents may prefer the same schedule, what are the possible Agent criteria which may be configured to prioritize amongst the Agents?

Choose 2 answers

Suggested Answer: C, E

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11 comments · newest first
RO
Rory 12 months ago
Skill and Seniority seem like the obvious picks to me.
RY
Ryan 1 year ago
I’d go with Seniority and Team Preference instead.
BE
Benedict 1 year ago
Wait, can Access Rights really be a factor? Seems odd.
TO
Toshia 1 year ago
Totally agree, those make the most sense!
LO
Louisa 1 year ago
I think Skill and Rank are the best choices.
DO
Dorothy 1 year ago
I feel like seniority is definitely one of the criteria, but I can't recall if skill or rank is the better choice alongside it.
GI
Gilberto 1 year ago
I’m not entirely sure, but I think rank and access rights might also play a role in determining who gets the preferred schedule.
JA
Jamal 1 year ago
I remember discussing how skill and seniority could be important criteria for prioritizing Agents in Schedule Bidding.
MA
Mary 1 year ago
I practiced a similar question where we had to choose between skill and team preference. I wonder if those are relevant here too.
TA
Tamala 1 year ago
Option A seems like it could be a good fit, since sequence data flow is often used to set up the initial workflow for a project. But I'll need to think through the other options as well.
TH
Theodora 1 year ago
Ah, I see what they're getting at here. I'll need to carefully evaluate the options and think through the potential ramifications of the recursive trigger scenario.
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