MENU
Where can Overlays be configured?
Suggested Answer: C
Get Premium GE0-806 Questions
as Interactive Web-Based Practice Test or PDF
Real Exam Format
Detailed Explanations
Instant Access
Get Your Practice Test
33 comments · newest first
DO
Dortha
10 months ago
Wait, you can do that in Genesys Administrator? Really?
LI
Linwood
10 months ago
I thought it was WFM Web for Supervisors?
AN
Annice
10 months ago
Overlays can be configured in the Genesys Administrator.
LA
Latrice
11 months ago
Definitely not in WFM Web for Agents, right?
MA
Magdalene
11 months ago
Yeah, it's A for sure, no doubt about it.
NA
Nadine
11 months ago
I don’t recall overlays being in WFM Web for Agents, but I could be mixing it up with something else we studied.
ED
Eden
11 months ago
I’m a bit confused; I thought overlays were set up in WFM Web for Supervisors, but now I’m second-guessing myself.
ER
Eric
12 months ago
I remember practicing a question about WFM tools, and I feel like the WFM Configuration Utility might be the right place for overlays.
FE
Felicidad
12 months ago
I think overlays can be configured in the Genesys Administrator, but I'm not entirely sure.
ST
Stephen
1 year ago
I think the answer is A, Genesys Administrator. That's where I remember configuring Overlays in my previous work, but I'll review the question carefully just to be sure.
CH
Cherelle
1 year ago
Wait, I'm not sure about this. Is it possible to configure Overlays in the WFM tools as well? I'll need to double-check the options before answering.
WE
Wenona
1 year ago
Okay, I've got this. Overlays are configured in the Genesys Administrator tool, so the answer is A.
SO
Solange
1 year ago
I'm a bit unsure about this one. Overlays could potentially be configured in a few different places, but I'll need to review my notes to be sure which one is the correct answer.
GE
German
1 year ago
Hmm, this seems like a straightforward question about where Overlays can be configured. I'll need to think carefully about the different Genesys tools and interfaces to determine the correct answer.
BU
Buddy
1 year ago
I'm torn between A and B, but I think I'll go with A. The Genesys Administrator just seems like the natural place for this kind of configuration.
LO
Lottie
1 year ago
Haha, D - the WFM Web for Agents? Yeah, right, like they'd let the agents configure Overlays. That's a good one!
KA
Kayleigh
1 year ago
D) WFM Web for Agents
EL
Elise
1 year ago
C) WFM Web for Supervisors
CA
Carylon
1 year ago
B) WFM Configuration Utility
TE
Tess
1 year ago
A) Genesys Administrator
LI
Lili
1 year ago
Hmm, I'm not sure about this one. I'd say C, the WFM Web for Supervisors, seems like the most likely option.
LU
Luisa
1 year ago
I'm not sure, but I would go with D) WFM Web for Agents.
ED
Eden
1 year ago
I believe it's C) WFM Web for Supervisors.
DE
Deangelo
1 year ago
I think it might be A) Genesys Administrator.
CO
Corazon
1 year ago
I'm going with B, the WFM Configuration Utility. That's where I've configured Overlays in the past.
AR
Arthur
1 year ago
I agree, the WFM Configuration Utility is the correct place to configure Overlays.
RO
Rolland
1 year ago
I think that's the right choice, the WFM Configuration Utility is where you can configure Overlays.
TA
Tamesha
1 year ago
I usually configure Overlays in the WFM Configuration Utility as well.
MA
Matt
2 years ago
Definitely A, the Genesys Administrator is where I would expect to find the Overlay configuration options.
RO
Robt
1 year ago
A) Genesys Administrator
KI
Kiera
2 years ago
I heard some people say that Overlays can be configured in WFM Web for Supervisors as well.
KA
Kanisha
2 years ago
I believe Overlays can also be configured in WFM Configuration Utility.
KI
Kiera
2 years ago
I think Overlays can be configured in Genesys Administrator.